Tana Gregory
Loveland,USA
Summary
Resourceful customer service leader adept at managing diverse operational tasks and training teams to ensure exceptional guest experiences. Recognized for effectively coordinating events and maintaining high standards in service quality and safety protocols. Various experience in different tourism jobs and location working in every season.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Go Kart and mini golf attendant
Ride A Kart
Estes Park, Colorado
05.2026 - Current
- Provided excellent customer service to enhance guest experiences at the golf courses
- Assisted customers with equipment selection and answered questions about services.
- Go kart attendant
- Bumper cars attendant
- Bumper boats attendant
- Trampoline attendant
- Ensure seat belts or harness were worn correctly
- Cleaned bathrooms
- Trash
- Concession
Show lead
Aiden Sinclair's Underground Stanley Hotel
Estes Park, Colorado
04.2026 - 08.2026
- Supervised daily operations to ensure smooth workflow in the shop.
- Trained new staff on safety protocols and operational procedures.
- Managed inventory levels and organized stock for efficient retrieval.
- Set and operated tech and lighting
- Ensured guest magicians had props and dressing room set
- Opened and close shop and theater
TOUR GUIDE
US GHOST ADVENTURES
Estes Park, USA
08.2025 - 06.2026
- Lead tours of 5-30 guests
- Worked with an EMF detector
- Promoted services and merchandise
- Checked in guests
- Learned the history of haunted locations and script
Guest Service Agent
Hoedown Hill
Windsor, Colorado
11.2025 - 04.2026
- Welcomed guests, delivering exceptional service to enhance their experience.
- Managed guest check-ins and check-outs efficiently.
- Handled customer inquiries, resolving issues promptly to ensure guest satisfaction.
- Sold and informed guests about ski and ride lessons, facilitating their engagement in activities.
- Assisted tubing hill and lift
FALL FESTIVAL AND MARKET STAFF
ROCKY MOUNTAIN PUMPKIN RANCH
Longmont, USA
09.2025 - 10.2025
- Operated the register
- Weighed pumpkins
- Unloaded and set pumpkins
- Set up and built events
- Cleaned bathroom areas and play areas
- Operated golf cart
- Promoted services and sold tickets
- Restocked produce, merchandise, various jars, and liquids
- Worked at the petting zoo, helped with cleaning up, and cared for the animals.
- Trained new employees
SALES ASSOCIATE
KOHLS
Edmond, USA
02.2022 - 06.2025
- Promoted to Department Lead; coordinated team tasks and departmental operations
- Operated POS system and handled customer service inquiries, returns, and transactions
- Managed merchandise displays, ticketing, and OMNI order fulfillment
- Assisted with truck unloading, inventory processing, and stockroom organization
- Trained new employees, ensuring consistent service and store standards
- Handled phone inquiries and customer drop-offs with efficiency and professionalism
TABLING COORDINATOR
UCO CLUB LEADERSHIP
08.2024 - 05.2025
- Led student teams in organizing and executing on-campus events
- Recruited and engaged students through tabling, outreach, and leadership initiatives
- Coordinated logistics, including event materials and custom merchandise orders
- Attended and contributed to leadership meetings and planning sessions
VOLUNTEER
- Animal Services: Cared for and socialized animals in shelters
- Ranch Hand Work: Assisted with daily operations, including feeding, cleaning, and maintenance on a working ranch
- Ryan's Case for Smiles: Created pillowcases to comfort children with serious illnesses
- Botanical Gardens & Gardening Projects: Maintained plant beds and supported educational and sustainability programs
- Youth Group & Outdoor Recreation: Mentored youth, facilitated group activities, and supported events
- Food Banks & Goodwill: Sorted, stocked, and distributed food and goods to community members in need
- 10-15 HOURS/WEEK
Education
BBA - Hospitality And Tourism Management
Strayer University
VA 08.2023 - 08.2026
GED -
Skills
- Leadership & Team Management
- Customer Service & Communication
- Event Planning & Organization
- Problem-Solving & Initiative
- Public speaking
- Training & Development
- Computer Proficiency
- Strong Work Ethic & Adaptability
- Quick Learner
- Sales
Volunteer Experience
Various Organizations, 10-15, Animal Services: Cared for and socialized animals in shelters, Ranch Hand Work: Assisted with daily operations, including feeding, cleaning, and maintenance on a working ranch, Ryan's Case for Smiles: Created pillowcases to comfort children with serious illnesses, Botanical Gardens & Gardening Projects: Maintained plant beds and supported educational and sustainability programs, Youth Group & Outdoor Recreation: Mentored youth, facilitated group activities, and supported events, Food Banks & Goodwill: Sorted, stocked, and distributed food and goods to community members in need
Timeline
Go Kart and mini golf attendant
Ride A Kart
05.2026 - Current
Show lead
Aiden Sinclair's Underground Stanley Hotel
04.2026 - 08.2026
Guest Service Agent
Hoedown Hill
11.2025 - 04.2026
FALL FESTIVAL AND MARKET STAFF
ROCKY MOUNTAIN PUMPKIN RANCH
09.2025 - 10.2025
TOUR GUIDE
US GHOST ADVENTURES
08.2025 - 06.2026
TABLING COORDINATOR
UCO CLUB LEADERSHIP
08.2024 - 05.2025
BBA - Hospitality And Tourism Management
Strayer University
08.2023 - 08.2026
SALES ASSOCIATE
KOHLS
02.2022 - 06.2025