Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tana Jacques

Rockland,Maine

Summary

Dynamic manager with a proven track record at Circle K, excelling in team leadership and customer service. Successfully enhanced operational efficiency and employee engagement, while implementing effective training programs. Skilled in decision-making and complex problem-solving, consistently delivering exceptional service and fostering a loyal customer base.

Overview

14
14
years of professional experience

Work History

Manager

Circle K
03.2016 - Current
  • Assisted in coordinating daily operations and workflow for team efficiency.
  • Supported management in developing training materials and onboarding processes.
  • Contributed to project planning sessions, ensuring alignment with organizational goals.
  • Handled routine administrative tasks, maintaining organized documentation systems.
  • Participated in performance reviews, providing feedback on team contributions and areas for improvement.
  • Researched best practices to inform operational strategies and support decision-making processes.
  • Engaged in continuous learning opportunities to improve skills and adapt to industry trends.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Owner

Squeaky Clean
01.2012 - 03.2016
  • Developed and implemented effective operational strategies to enhance business efficiency.
  • Managed budgeting and financial forecasting for sustainable growth and profitability.
  • Managed financial records, ensuring accuracy in budgeting and expense tracking.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Education

Associate of Arts - Business And Accounting

Northern Maine Community College
Presque Isle, ME
06-2004

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management

Timeline

Manager

Circle K
03.2016 - Current

Owner

Squeaky Clean
01.2012 - 03.2016

Associate of Arts - Business And Accounting

Northern Maine Community College

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