Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Tana Morris

Salem,IN

Summary

Dynamic Store Manager Rx and Pharmacy Technician with a proven track record at CVS Pharmacy, excelling in operational budgeting and customer service. Spearheaded strategies boosting sales goals, enhanced customer satisfaction through empathetic service, and led personnel development. Expert in store operations oversight and promotional planning, achieving significant operational improvements.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Store Manager Rx

CVS Pharmacy
Salem, IN
10.1991 - Current
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Maintained accurate records of employee performance reviews.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Recruited, trained and supervised new employees.

Pharmacy Technician

Taylor Drugs
Louisville, KY
01.1991 - 10.1991
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Operated cash registers to accept payments from customers.

Education

High School Diploma -

Salem High School
Salem, IN
05-1989

Indiana University Southeast
New Albany, IN

Skills

  • Personnel development
  • Operational budgeting
  • Hourly shift management
  • Store operations oversight
  • Promotional planning
  • Customer service

Accomplishments

  • Paragon award 2005 and 2021
  • Customer Service
  • Shrink Awards

Certification

  • Pharmacy Technician license

References

References available upon request.

Timeline

Store Manager Rx

CVS Pharmacy
10.1991 - Current

Pharmacy Technician

Taylor Drugs
01.1991 - 10.1991

High School Diploma -

Salem High School

Indiana University Southeast

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Tana Morris