Hi, I’m
Tanaciea Brooks
Starkville,Ms
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
1
Certification
Work History
Taco BellStarkville, MS
Manager
07.2022 - 04.2024
Job overview
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved safety procedures to create safe working conditions for workers.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Chick-fil-AStarkville, MS
Cashier
01.2019 - 10.2022
Job overview
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Learned duties for various positions and provided backup at key times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Woodforest National BankNorthport , AL
Retail Banker II
05.2024 - Current
Job overview
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Education
East Mississippi Community CollegeMay, TX
from Business Administration
Starkville High SchoolStarkville, MS
High School Diploma from Business Administration
04.2020
University Overview
GPA: 3.56
Skills
- Idea Development and Brainstorming
- Workforce Management
- Strategic Planning
- Schedule Preparation
- Business Administration
- Negotiation
- Team Leadership
- Decision-Making
- Customer Service
- Team Development
- Business Planning
- Staff Management
- Staff Training
- Time Management
- Teamwork and Collaboration
- Financial Management
- Performance reviewing
- Project Management
- Complex Problem-Solving
- Staff Training and Development
- Good Judgment
- Goal Setting
- Calm Under Pressure
- Verbal Communication
- Dependable and Responsible
- Public Speaking
- Multitasking Abilities
- Friendly, Positive Attitude
- Critical Thinking
- Customer Relations
- Attention to Detail
- Lead Generation
- Professional and Courteous
Accomplishments
- Rewarded All star first year in management out of all 8 stores in district.
- Gained Management position with in 8 months of working.
- Supervised team of 9 staff members.
References
- Shalisha Owens, Former Dance coach and Leader, +1 (662) 275-2595
- Avis McNeal, Family Friend, +1 (205) 567-7712
- Debbie Patterson, Former Manager, (662) 312-0531
- Tykia Rogers, Pastor, 662-304-0271
Certification
- ServSafe , Taco Bell - 6/27/2023- Current
Timeline
Retail Banker II
Woodforest National Bank
05.2024 - Current
Manager
Taco Bell
07.2022 - 04.2024
Cashier
Chick-fil-A
01.2019 - 10.2022
East Mississippi Community College
from Business Administration
Starkville High School
High School Diploma from Business Administration
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