Tanadia Cormier
Daytona Beach,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Analytic problem-solver, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Manager
Big Tree Dental & Implant Care
08.2014 - 09.2023
- Coordinate, integrate and represent all facets of patient services.
- Prepare and interpret financial reports while maintaining the financial integrity of the practice.
- Follow office workflow procedures to ensure maximum efficiency.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Treatment plan coordination, insurance appeals and corrective claim management.
Supported Living Coach
Soronity Support Service
01.2013 - 07.2014
- Assist clients with developmental disabilities to achieve greater independence and become ready for community inclusion.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted individuals with addressing disabilities and developing career plans.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Led vocational assessments for clients with physical, emotional, intellectual and behavioral disabilities.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
Front Desk Agent
Super 8 By Wyndham
08.2012 - 09.2013
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Oral Surgery Assistant
Cypress Point Oral Surgery
08.2010 - 04.2012
- Updated and maintained patient records for procedures, progress, and recommendations.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Maintained daily workflow, coordinating with operating room staff to prepare for scheduled and emergency cases.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning surgical procedures for optimal efficiency.
- Maintained records to document patient medical history and surgical procedure notes.
Customer Service Representative
International Speedway Corp
03.2008 - 11.2010
- Served as primary point of contact between the company and its customers.
- Provided technical support and troubleshooting.
- Assisted customers with order placements or cancellations, information, suggestions, returns and complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certified Dental Assistant (EFDA) -
Daytona State College
Daytona Beach, FLHigh School Diploma -
Timberline High School
Lacey, WASkills
- Quick Learner
- Self starter
- Conflict resolution
- Project Management
- Customer Relations
- Banking Operations
- Business Administration
- Account Reconciliation
- Administrative Oversight
- Regulatory Compliance
- Microsoft Office
- Human Resources
- Vendor Liaising
- Administration and Operations
- Cash Flow and Reconciliation
- Workflow Planning
- Excellent Multitasking Abilities
- Workflow Optimization
- Customer Service Management
- Effective Written and Verbal Communication
- Record keeping and File Management
- Financial Records and Processing
- Customer Relationship Management
- Organizational Skills
- Accounts Payable and Accounts Receivable
- Bookkeeping
Certification
- BLS for Healthcare Professionals
- CNP - Certified Notary Public
Timeline
Office Manager
Big Tree Dental & Implant Care
08.2014 - 09.2023
Supported Living Coach
Soronity Support Service
01.2013 - 07.2014
Front Desk Agent
Super 8 By Wyndham
08.2012 - 09.2013
Oral Surgery Assistant
Cypress Point Oral Surgery
08.2010 - 04.2012
Customer Service Representative
International Speedway Corp
03.2008 - 11.2010
Certified Dental Assistant (EFDA) -
Daytona State College
High School Diploma -
Timberline High School
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