Summary
Overview
Work History
Education
Skills
Timeline
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Tanai Stanley

Manhattan,NY

Summary

Dynamic and detail-oriented professional with exceptional customer service skills, honed at Shake Shack. Proven ability to manage cash handling accurately while fostering strong customer relationships. A dedicated team player with a focus on cleanliness and efficiency, consistently exceeding expectations in fast-paced environments. Recognized for leadership in training new staff and enhancing team performance.

Overview

2
2
years of professional experience

Work History

Barista

Alidoro
01.2025 - 02.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Back of House Team Member

Smashburger
09.2024 - 01.2025
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Assisted with training new BOH staff members on established processes and goals.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Prepared food and drinks while following safe food handling procedures.
  • Maintained and sanitized service stations, prep areas, and countertops.

Cashier

Shake Shack
01.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Harlem Renaissance
Manhattan, NY
06.2021

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Opening and closing duties
  • Cash handling
  • Problem-solving
  • Team leadership
  • Exceptional customer service
  • Cleanliness

Timeline

Barista

Alidoro
01.2025 - 02.2025

Back of House Team Member

Smashburger
09.2024 - 01.2025

Cashier

Shake Shack
01.2023 - 08.2023

High School Diploma -

Harlem Renaissance

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Tanai Stanley