Tanaia Attaway
San Jose,CA
Summary
Detail-oriented Property Manager with a proven track record in regulatory compliance and operational efficiency. Expertise in maintaining occupancy rates, ensuring resident satisfaction, and implementing effective property management processes.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Mid Pen Housing
04.2025 - Current
- Schedule income verification appointments, prepare processes lease agreements and maintain housing wait list.
- Assists in the completion of re-certifications, welfare exemption documents, Management and Occupancy (MOR) and Tax Credit Allocation Committee (TCAC) reviews.
- Issue notices, schedules vacancies, prepares, and monitors turnover forms.
- Collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits.
- Inspect property and identify maintenance and security issues.
- Support working relationships with local law enforcement and emergency agencies.
- Coordinates maintenance inspections with facilities staff and ensures work orders are processed in a timely manner.
- Maintain resident and property files without compromising confidential information.
- Communicate procedures regarding emergency preparedness to residents and coordinates logistics for resident meetings.
- Perform other duties as assigned.
PROPERTY MANAGER
THE JOHN STEWART COMPANY, BETTY ANN GARDENS/CREEKVIEW INN
01.2023 - 01.2025
- Managed day-to-day operations of a busy property management company to ensure the highest levels of occupancy and resident satisfaction while executing appropriate business processes and procedures with owners.
- Ensure consistent application of property rules and regulations, lease documents and report all violations.
- Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.
- Conduct recruiting, hiring and termination process as well as training and evaluation of all staff.
- Responsible for program compliance such as HUD, TCAC, Home Program, RHCP, CAL HFA. AHP, etc.
- Obtains appropriate documentation, completes certifications and collects deposits and rents in accordance with program policies and procedures.
- Ensures site staff respond to all resident requests or complaints in a timely, efficient and courteous manner.
- Complete work orders and turnover of vacant units in a timely manner.
ASSISTANT PROPERTY MANAGER- Japan Town Senior Apartments
JOHN STEWART COMPANY, Betty Ann Gardens / Creekview Inn
01.2023 - 01.2024
- Managed day-to-day operations of a busy property management company to ensure the highest levels of occupancy and resident satisfaction while executing appropriate business processes and procedures with owners.
- Provide tours to prospective residents, marketing amenities of complex to secure new leases.
- Provide outstanding customer service to internal and external stakeholders.
- Set up new property accounts: Fictitious Business Names, Business Tax License, and data entry.
- Oversee administrative leasing elements, including execution of contracts, conducting move in/move out inspections, evictions, and handling resident questions and complaints.
- Manage required weekly and monthly property reporting and the monthly market survey.
- Execute events and activities to enhance the quality of residential life.
- Comply with Standard Operating Procedures and federal and state regulations about property wait lists, files, risk management, and other business operations.
- Manage bookkeeping, rent collections, and payroll functions, including AP/AR and documentation.
- Supervise, motivate, train, and evaluate property staff members.
- Work at a fast pace, perform duties while under pressure, and meet deadlines in a timely manner, to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner.
Assistant Housing Administrator /Occupancy Specialist
Lytton Garden Senior Apartments
CA
01.2019 - 01.2023
- Managed day-to-day operations of a busy property management company to ensure the highest levels of occupancy and resident satisfaction while executing appropriate business processes and procedures with owners.
- Collaborated with property management team to oversee day-to-day operations of Tax Credit and HUD-assisted properties.
- Conducted thorough tenant screenings and managed the leasing process, ensuring compliance with occupancy policies.
- Implemented and maintained accurate resident files, consistently meeting regulatory standards.
- Coordinated with government agencies and conducted regular property inspections to guarantee adherence to Tax Credit and HUD guidelines.
Customer Service Manager
Alliance Residential
Palo Alto, CA
01.2015 - 01.2019
- Managed sale of residential properties from start to finish, including listing, viewing, financing, and closing of rental units.
- Maintenance management ensuring visual appeal of property, office, model units, and signage.
- Oversee administrative leasing elements, including execution of contracts, conducting move in/move out inspections, evictions, and handling resident questions and complaints.
- Manage required weekly and monthly property reporting and the monthly market survey.
- Execute events and activities to enhance the quality of residential life, including monthly newsletter.
- Comply with Standard Operating Procedures and federal and state regulations regarding property wait lists, files, risk management, and other business operations.
- Manage bookkeeping, rent collections, and payroll functions, including AP/AR and documentation.
- Supervise, motivate, train, and evaluate property staff members.
- Work at a fast pace, perform duties while under pressure, and meet deadlines in a timely manner, to interact/communicate with other associates, residents, visitors and the public in a professional and pleasant manner.
Skills
- Customer Service
- Regulatory Codes
- Community Development
- HUD
- TCAC
- Home Program
- RHCP
- CAL HFA
- AHP
- Property Management
- Residential
- Leasing Management
- Budgeting
- Office Management
- Team Leadership & Development
- Report Development
- Project Management
- Vendor Relations
- TIP Referrals
- Office/Administrative Management
- Payroll
- AP/AR
- Reporting
- Documentation
- Staff Management
References
- Tori Blanca, (925)-698-761, Regional Manager - John Stewart
- Daisy Martinez, (408)-320-2966, Property Manager - John Stewart
- Joseph Valle, (925)-558-5649, Senior Regional Manager JW Williams Staffing
Education Training Certification
- TAX CREDIT SPECIALIST, 2018
- REAL ESTATE LICENSE, IN PROCESS, 2024
Timeline
Assistant Property Manager
Mid Pen Housing
04.2025 - Current
PROPERTY MANAGER
THE JOHN STEWART COMPANY, BETTY ANN GARDENS/CREEKVIEW INN
01.2023 - 01.2025
ASSISTANT PROPERTY MANAGER- Japan Town Senior Apartments
JOHN STEWART COMPANY, Betty Ann Gardens / Creekview Inn
01.2023 - 01.2024
Assistant Housing Administrator /Occupancy Specialist
Lytton Garden Senior Apartments
01.2019 - 01.2023
Customer Service Manager
Alliance Residential
01.2015 - 01.2019
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