Glendolyn Spence
Hartford
Summary
To seek employment with an organization to utilize my experience to its fullest capacity. As I'm a dedicated care professional well-versed in managing diverse client needs within residential settings. Known for delivering personalized care plans and fostering client independence. Strong focus on teamwork and adaptable to changing needs, ensuring consistent quality care and support.
Overview
30
30
years of professional experience
Work History
Residential Program Worker
OakHill School For The Blind
01.2018 - Current
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Pass and chart medications
- Assist the individuals in grocery shopping and retail shopping
- Assist individuals with activities
- Assist with bathing and feeding if needed per protocol
- Assist with home visits/ or drop off at Individuals family home on the weekends or holidays
- Making sure all documents are sign by staff at the end of each shift
- Therapy
- Completed a DDC program
- Assisting Mgr and RN with their duties
Direct Support Associate (Rehire)
Mosaic Inc
05.2024 - Current
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Passing and charting medications
- Assist the participant in grocery shopping and retail shopping
- Assist individuals with activities/Assist with Emergency Shelter
- IP meetings, scheduling, staff meetings, POMS, Quarterly meetings, Individuals goals
- ICF/DDS annual inspections
- Individuals banking and financials, Inventory
- Assist with bathing and feeding if needed per protocol
- Assist with home visits/ or drop off at individual's family home on the weekends or holiday
- Making sure all documents are sign by staff at the end of each shift
Customer Service Representative 1 (Remote)
Anthem
01.2021 - 01.2022
- Consult with customers to evaluate needs and determine best options
- Answer inbound calls and outbound calls for solutions
- Making appointments
- Verified customer account in the base by reviewing, deleting, and correction from database systems
- Resolve service issues and shared benefits of additional service
- Processing claims, Appeals and Applications
Direct Support Associate (Rehire)
Mosaic Inc.
04.2019 - 01.2021
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Passing and charting medications
- Assist the participant in grocery shopping and retail shopping
- Assist individuals with activities/Assist with Emergency Shelter
- IP meetings, scheduling, staff meetings, POMS, Quarterly meetings, Individuals goals
- ICF/DDS annual inspections
- Individuals banking and financials, Inventory
- Assist with bathing and feeding if needed per protocol
- Assist with home visits/ or drop off at individual's family home on the weekends or holiday
- Making sure all documents are sign by staff at the end of each shift
- Rehire (Sept 2008 - Feb 2014)
Customer Service Representative (Remote)
Faneuil/AHCT
01.2020 - 01.2021
- Consult with customers to evaluate needs and determine best options
- Answer inbound calls for Redetermination and Eligibility for Health Coverage for Husky, BSBC and ConnecticutCare
- Verified customer account data by reviewing, correcting, and updating consumer's information in the database systems
- Resolved services issues and shared benefits of additional services
- Tax documents for yearly income (1095 A 1095 B)
Residential Associate
Option Unlimited Inc
11.2017 - 08.2020
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Passing and charting medications
- Assist the participant in grocery shopping and retail shopping
- Assist individuals with activities
- Assist with bathing and feeding if needed per protocol
- Assist with home visits/ or drop off at clients
- Family home on the weekends or holidays
- Making sure all documents are sign by staff at the end of each shift
Customer Service Analyst 2/Leadership
Novitex Enterprises Solutions Inc
01.2015 - 03.2017
- Company Overview: (Exela Technologies)
- Cartus: Global Accounts Payable/Leadership/Cross Training Call Center (Outbound/Inbound calls with the customers overseas)
- Call Center (Remotely thru the computer with cross training other employees overseas)
- Coding and Indexing for various of companies
- Data Entry
- Processing payments for customers/clients
- Reading several documents such as canceled checks, sales report, bills, and entering data in specific fields of various accounts
- Coding and billing for payments to be processed
- Entry data information on invoices as we see it for payments
- Processing payments thru Kensium Offshore Queue
- Scanning documents into the system to be process and paid
- Q-cing staff work for accuracy and correcting and reporting all errors to management team
- Filling out QFR's ( Quality Feedback Forms) for staff on errors
- Forwarding emails to the appropriate client for feedback
- Escalating any concerns to the client for corrections or feedback
- Converting any emails that comes into the queues as Blue Question Marks or wrong format for processing purposes
- Using Excel spreadsheets, PDF and Word
- Coding numerous of files numbers off a spreadsheet to assure accurate billing for each individual client from one company
- Looking up clients information thru the lookup table by file numbers, and names and company they work for
- Forward any invoice(s) and emails that are Domestic invoices
- Attending staff meetings and giving feedbacks
- Training others staff on varies accounts
- Traveling to Michigan for training on Cartus and other accounts
- (Exela Technologies)
Assisting Living
BrookDale
09.2015 - 01.2016
- Feeding and Bathing
- Passing Medications
Direct Support Associate
Mosaic Inc.
09.2008 - 01.2016
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Pass and chart medications
- Assist the participant in grocery shopping and retail shopping
- Assist clients with activities
- Assist with bathing and feeding if needed per protocol
- Assist with home visits/ or drop off at clients family home on the weekends
- Assistant Manager / Acting Manager
- Staff scheduling
- On call during work hours
- Assist with making Dr. Appointments for Individuals
- New staff training/follow up on all staffs in-services/documents signed off by staff prior to shift change
- IP's and Poms/ Informing the individuals guardian/case manager of any changes within the house
- Attending Assistant Mangers monthly meetings/in-services
- Assist individuals with their Financials needs and completed their banking
- Individuals spend down / Audits for each individuals/household for each month were completed
- Assist with paying any bills that was due
- Fill in as acting Manager when manager was out on FMLA
- Completed Activity calendar for staff to assist with individuals outings
- Monthly Fire Drills /Safety Regulations for each Individuals
- Individuals /Staff monthly meetings setting goals for the month/ or upcoming year
- IP meetings with DDS/Individuals/Manager/Family members/Had Coordinator
- Verbal warnings/Write ups per manager request for staffs
- Completing Individuals/Staff books on a monthly updates as needed
- Incident Reports for Individuals /Staffs
- Making sure all medical reports are completely filled out by staff and Dr after appts
- Calling pharmacy to refill meds and doing making sure meds have the right count after each shift and signing off next to he staff that work prior to shift change
CNA
BrightStar
06.2014 - 12.2015
- Assisting teenagers with their ADL's
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Pass and chart medications
- Assist the participant in grocery shopping and retail shopping
- Assist clients coping with there behaviors
Residential Counselor
Community Resource Of Justice
01.2013 - 11.2015
- Assisting teenagers/adults with their ADL's
- Obtain and chart vital signs
- Document all observation regarding nutrition
- Pass and chart medications
- Assist the participant in grocery shopping and retail shopping
- Assist clients coping with there behaviors
- Monitoring behavior issues
- Helping them transition into the adult stage ( DCF to DDS)
- Assisting them to be-able to live on their own once they leave the group home
- Gaining a bond with their families, friends and society
CNA
Touchpoint Of Manchester( Wintonbury Health Care)
09.2013 - 02.2014
- Company Overview: Seasonal
- Feeding and Bathing
- Transporting to and from dinning-room for breakfast/lunch/dinner
- Showering/Bathing per protocols
- Changing and doing every 2 hours checks if needed
- Passing out breakfast/lunch/dinner trays to clients
- Charting all ADL's and Vital Signs/BP
- Seasonal
CNA
Hebrew Home & Hospital
01.2008 - 01.2009
- Assist with bathing
- Assist with feeding
- Assist with their daily living skills
CNA
Alexander Manor
01.2007 - 01.2008
- Assist with bathing
- Assist with feeding
- Assist with their daily living skills
Customer Service Associate
PITNEY BOWES
01.2005 - 01.2006
- As a CSA in the Client Admin Support group of Genworth / Sun Life Financial Services
- Processed and set up new EZ Choice accounts within Attachments Extras
- Personal Client systems, maintaining all aspects EZ Choice accounts including Admin Guides, and etc.
- Case Changes, and Back End Support
- Collections
- Opening and processing mail and invoices for payments
- Entering late payments in the system, and making accounts current as payments were received
- Contacting customers about late payments, and sending out notices
- Closing out overdue payments in the systems
- Handling incoming and out going calls from customers and management
- Some mailroom assistance when there were downtime
Administrative Assistant
United Personal
01.2005 - 01.2006
- Worked various assignments including customer service until assignments were completed
- Data entry
- Billing codes and grid changes
Owner
Home Day Care Center
01.2004 - 01.2005
- Assisted toddlers with small and large gross motor skills
- Prepared nutrious meals according to day care protocol
- Provided a nurturing environment for toddlers
- Maintained a safe and sanitary environment
Juvenile Detention Officer
CPA
01.2004 - 12.2004
- Assisted with intakes and discharges of clients
- Monitored juvenile clients according to protocol
- Supervised ADL skills
Residential Supportive Assistant
Harc
01.2002 - 01.2003
- Assisted clients with their ADL's
- Drive clients to Dr's appointments and other outings
- Assisted clients with daily activities to assure that they maintained a positive attitude
- Scheduling Dr.'s appointments
- Charting daily medical records
Training Instructor
United Cerebral Palsy
01.2001 - 01.2002
- Assisted clients with their ADL's
- Drive clients to Dr's appointments and other outings
- Assisted clients with daily activities to assure that they maintained a positive attitude
Office Assistant
La Casa Lexington, LLC
01.1998 - 01.2001
- Answered a multiline telephone system
- Typed reports, business correspondences, and memos
- Maintained various files, listings and records
- Operated office equipment, including fax machine, copier
- Medical Records Clerk
- Prepared charts for admissions
- ICU-9 Coding
- Audited medical records for completion of information and appropriate documentation
- Responsible for proper medical record format utilized for discharging residents
- Maintained and updated the resident roster
- Accounts Payable Bookkeeper
- Processed invoices for data entry
- Processed checks for payments on accounts
- Operated a computerized accounts payable system
- Medicaid & Medicare Billing & Collections Clerk
- Prepared Billing for Ancillaries
- Collection on outstanding accounts
- Ensuring that clients eligibility applications are completed and returned on a timely basis
- Posted Medicaid remittance advice
CNA
Manchester Manor
01.1998 - 01.1999
- Assisted clients with ADLs
Nail Technician
Self-Employed
01.1995 - 12.1995
Education
Certified Nursing Assistant -
Medical Training Institute
Manchester, CTNail Technician /Hairdressing -
Creative Hairdressing School
Manchester, CTHigh School -
Windsor High School
Windsor, CTSkills
- PMT and PAC Trained
- CPR & First Aid
- Pediatric and Adult Care
- DDS Medication Certification
- Office Outlook 365
- PSL License
- Word
- Excel
- PowerPoint
- Driver Safety Certificate
Professional Profile
To seek employment with an organization to utilize my experience to its fullest capacity. Responsible healthcare professional with over 20 years of experience with intellectual and developmental disabilities, mental health, behavioral health (mild/moderate/severe), and autism. Billing and coding, data entry, bookkeeping, collection departments, and utilizing customer service for several agencies. Team lead, assistant manager, and acting manager in various fields of work.
Timeline
Direct Support Associate (Rehire)
Mosaic Inc
05.2024 - Current
Customer Service Representative 1 (Remote)
Anthem
01.2021 - 01.2022
Customer Service Representative (Remote)
Faneuil/AHCT
01.2020 - 01.2021
Direct Support Associate (Rehire)
Mosaic Inc.
04.2019 - 01.2021
Residential Program Worker
OakHill School For The Blind
01.2018 - Current
Residential Associate
Option Unlimited Inc
11.2017 - 08.2020
Assisting Living
BrookDale
09.2015 - 01.2016
Customer Service Analyst 2/Leadership
Novitex Enterprises Solutions Inc
01.2015 - 03.2017
CNA
BrightStar
06.2014 - 12.2015
CNA
Touchpoint Of Manchester( Wintonbury Health Care)
09.2013 - 02.2014
Residential Counselor
Community Resource Of Justice
01.2013 - 11.2015
Direct Support Associate
Mosaic Inc.
09.2008 - 01.2016
CNA
Hebrew Home & Hospital
01.2008 - 01.2009
CNA
Alexander Manor
01.2007 - 01.2008
Customer Service Associate
PITNEY BOWES
01.2005 - 01.2006
Administrative Assistant
United Personal
01.2005 - 01.2006
Owner
Home Day Care Center
01.2004 - 01.2005
Juvenile Detention Officer
CPA
01.2004 - 12.2004
Residential Supportive Assistant
Harc
01.2002 - 01.2003
Training Instructor
United Cerebral Palsy
01.2001 - 01.2002
Office Assistant
La Casa Lexington, LLC
01.1998 - 01.2001
CNA
Manchester Manor
01.1998 - 01.1999
Nail Technician
Self-Employed
01.1995 - 12.1995
Nail Technician /Hairdressing -
Creative Hairdressing School
High School -
Windsor High School
Certified Nursing Assistant -
Medical Training Institute
Similar Profiles
EMANUEL IGIDIEMANUEL IGIDI
Career Counselor at Oakhill School for the BlindCareer Counselor at Oakhill School for the Blind
Felix LebronFelix Lebron
Paraprofessional at Oakhill - Institute For The BlindParaprofessional at Oakhill - Institute For The Blind
Ankur MacwanAnkur Macwan
Kitchen and Stock Supervisor at Bartimai Centre for the Blind(Blind School)Kitchen and Stock Supervisor at Bartimai Centre for the Blind(Blind School)