Tanaily Lopez

• My responsibilities as a Instacart shopper is to shop at different stores, communicate with customers and cashiers, deliver groceries, have amazing customer service.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
• Worked productively with customers to meet order requirements and service expectations.
• Increased customer satisfaction by providing timely and efficient grocery shopping services.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Loaded and unloaded orders at customer's homes or locations.
• Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
• Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
• Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
• Consulted with customers on food selections and custom order requests.
• Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Developed strong working relationships with store employees, facilitating efficient navigation and item location.
• Kept work areas neat, clean and free from debris.

• Established trust with colleagues by ensuring safe execution of wrestling moves during performances.
• Collaborated with fellow wrestlers to choreograph entertaining and exciting matches for live events.
• Attended industry conferences and workshops to stay informed of emerging trends in professional wrestling.
• Boosted ticket sales for wrestling events by participating in local media interviews and promotional appearances.

Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.

• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
• Implemented evidence-based therapeutic interventions to promote positive behavior change.
• Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
• Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
• Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
• Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
• Facilitated client self-discovery and personal growth through reflective exercises and discussions.
• Guided clients in development of personal goals and strategies for achieving them.

• A few responsibilities I had here were to answer the friendship line (warm-line) in which I had to talk to different people that would call in when they were going through difficult situations and just needed support of a friendly conversation, lead a support group, make referrals, and complete intakes