Tanaizah May
Summary
Dedicated healthcare administration professional and Certified Nursing Assistant (CNA) with a strong background in medical records management, compliance, and staff coordination. Recently certified to provide direct patient care, with hands-on skills in assisting with daily living activities, monitoring vital signs, and supporting patient comfort and safety. Seeking to expand patient care experience in a clinical setting while leveraging organizational, communication, and administrative expertise to enhance quality of care and team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
CaroMont Health
01.2020 - Current
- Assisted patients with scheduling appointments and managing inquiries to enhance service efficiency.
- Supported front desk operations by greeting patients and maintaining a welcoming environment.
- Processed patient information accurately, ensuring compliance with healthcare regulations and confidentiality standards.
- Coordinated communication between patients and healthcare providers to facilitate timely care delivery.
- Utilized electronic health record systems to update patient files and streamline appointment management.
- Handled insurance verification for patients, reducing wait times for services rendered.
- Collaborated with team members to improve workflow processes and enhance patient satisfaction levels.
- Balanced deposits and credit card payments each day.
Medical Unit Secretary
Novant Health, Inc
11.2021 - 07.2023
- Maintained electronic health records, ensuring compliance with regulatory standards and accuracy of information.
- Assisted in training new staff on administrative procedures and departmental protocols, fostering team development.
- Implemented quality control measures for documentation processes, enhancing data integrity and reliability.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Assisted nursing staff in organizing patient charts and updating daily census reports to maintain accurate unit statistics.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Human Resources Assistant
Senior Retreat
10.2019 - 12.2020
- Maintained and updated employee records, ensuring accurate tracking of CNA, CPR, and Med Tech certifications.
- Managed new hire onboarding, including paperwork, orientation, and integration into company processes.
- Prepared and monitored continuing education documentation for CNA and Med Tech staff to support professional development.
- Ensured compliance with North Carolina regulations and audit standards by reviewing and verifying employee documentation.
- Updated and organized the company's HR database and digital filing systems for efficient access and recordkeeping.
- Posted job advertisements on Indeed and other platforms; assisted with applicant screening and recruitment.
- Provided administrative support including answering phones, filing, faxing, and responding to inquiries.
- Assisted with internal audits by compiling and reviewing employee documentation for accuracy.
- Coordinated with staff to track certification expiration dates and facilitated timely renewals.
- Supported additional HR and administrative projects as assigned to enhance department efficiency.
Patient Transfer Specialist
Atlantic Health System
10.2015 - 07.2019
- Communicated critical information promptly to RNs and other clinical staff, ensuring seamless patient care transitions.
- Collected and verified patient intake data, maintaining accuracy and compliance in initial documentation.
- Coordinated with sending and receiving hospitals to obtain demographics, face sheets, and other essential records.
- Arranged patient transportation by collaborating with transport companies and selecting the appropriate mode of transfer.
- Scheduled specialized procedures, including Cardiac Catheterizations, for patients transferred from outside facilities.
- Operated office equipment and communication systems (fax, phone, software applications) with proficiency and efficiency.
- Utilized multiple software platforms to manage patient transfer processes and maintain accurate electronic records.
- Performed quality audits on charts and data to ensure compliance with organizational and regulatory standards.
- Generated reports, case audits, and supporting documentation for administrative and clinical review.
- Demonstrated excellent interpersonal communication and teamwork, maintaining a professional and positive demeanor in fast-paced healthcare environments.
Education
No Degree - Radiography
Rowan-Cabarrus Community College
Salisbury, NC05-2027
High School Diploma -
Orange High School
Orange06-2010
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- CNA Certified
- Medical terminology
- Medical insurance
- Data entry proficiency
- Reception management
- Epic trained
- Tech savvy
- Microsoft word, excel, power point, charmaxx
- CPR certified
Certification
Certified Nursing Assistant (CNA), North Carolina
Timeline
Medical Unit Secretary
Novant Health, Inc
11.2021 - 07.2023
Patient Service Representative
CaroMont Health
01.2020 - Current
Human Resources Assistant
Senior Retreat
10.2019 - 12.2020
Patient Transfer Specialist
Atlantic Health System
10.2015 - 07.2019
No Degree - Radiography
Rowan-Cabarrus Community College
High School Diploma -
Orange High School
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