Hi, I’m
Ta'Naja Bussey
Insurance Broker
Daytona Beach,FL
Summary
Experienced in life insurance, communications, marketing, retail management, and education. Thrives in high-pressure situations and possesses the resilience to overcome challenges. Dedicated and motivated teacher who prioritizes the educational needs and development of children. Expertise lies in creating comprehensive lesson plans, assessing student progress, and maintaining detailed records. Deep understanding of teaching best practices and strong moral values. Strives to create a positive learning environment by incorporating humor and warmth. Known for responsibility and ability to quickly grasp new concepts. Fluent in Korean and Spanish. Eager to expand knowledge and adapt to new circumstances as needed.
Overview
5
years of professional experience
1
Certification
1
2-40 License
1
2-14 Life + Annuities
Work History
Confidential Call Center
Customer Care Agent - Health Insurance (Medicare/Medicaid)
01.2024 - Current
Job overview
- Managed high-frequency call volumes with professionalism and poise
- Handled complex and emotional customer situations with mental toughness and empathy
- Provided support and detailed guidance for Medicare and Medicaid members
- Executed tasks and met goals under pressure in a fast-paced setting
- Ensured HIPAA compliance during every interaction
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Reduced response times by implementing effective organizational strategies in managing inquiries.
Hampton Inn By HiltonFoley, AL
Front Desk Receptionist
06.2024 - 01.2025
Job overview
- Greeted guests and managed check-in process
- Collected deposits and resolved guest issues
- Scheduled and coordinated appointments efficiently
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
PrimericaTampa, FL
Life Insurance Agent
06.2024 - 12.2024
Job overview
- Explained advantages, features, and disadvantages of various policies
- Maintained high standards of customer service by building relationships with clients
- Attended education courses and workshops to stay industry-current
- Used 240 license to provide professional guidance in life and health insurance
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Lighthouse Private christian Academy
Elementary School Teacher
08.2023 - 05.2024
Job overview
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Lighthouse Private christian Academy
School Counselor
08.2023 - 10.2023
Job overview
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Kate Spade & Company
Sales Associate
10.2022 - 01.2023
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Windsor Fashions
Manager
01.2022 - 12.2022
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Lighthouse Private christian Academy
Volunteer
09.2020 - 05.2022
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
ProLogic
Sales Representative
08.2021 - 10.2021
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
The Buckle
Retail Sales Associate
04.2021 - 08.2021
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Southern New Hampshire University
Bachelor's Degree from Psychology
04.2024
Bethune-Cookman University
Skills
- Multilingual
- Teaching
- Tutoring
- Public Speaking
- Translation
- Research
- Presentation Skills
- Communication Skills
- Math
- Writing Skills
- Marketing
- Microsoft Office
- Guest Services
- Creative Lesson Plans
- Student Needs Assessment
- Behavioral Expert
- Administrative Experience
- Student Testing
- Sales Management
- Public Relations
- Medicare & Medicaid Health Insurance Knowledge
- Call Center Communication with High Call Volumes
- Mental Toughness Under Pressure
- Task Execution Under Stressful Conditions
Certification
- Life and Health Insurance Certificate
- 240 Health License - Medicare & Health Insurance (Florida)
Languages
English
Spanish
Korean
Profile Url
https://bold.pro/my/tanaja-bussey-240911094004/450r
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hours4-day work weekPaid sick leave401k matchHealthcare benefitsWork from home optionPersonal development programsPaid time offTimeline
Front Desk Receptionist
Hampton Inn By Hilton
06.2024 - 01.2025
Life Insurance Agent
Primerica
06.2024 - 12.2024
Customer Care Agent - Health Insurance (Medicare/Medicaid)
Confidential Call Center
01.2024 - Current
Elementary School Teacher
Lighthouse Private christian Academy
08.2023 - 05.2024
School Counselor
Lighthouse Private christian Academy
08.2023 - 10.2023
Sales Associate
Kate Spade & Company
10.2022 - 01.2023
Manager
Windsor Fashions
01.2022 - 12.2022
Sales Representative
ProLogic
08.2021 - 10.2021
Retail Sales Associate
The Buckle
04.2021 - 08.2021
Volunteer
Lighthouse Private christian Academy
09.2020 - 05.2022
Southern New Hampshire University
Bachelor's Degree from Psychology
Bethune-Cookman University
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