Tanaja Daniels

• Completed full building and grounds patrols to spot and investigate concerns.
• Assisted visitors and customers to provide directions, answer questions and meet requests.
• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
• Completed detailed incident reports to provide accurate documentation of security events for future reference.
• Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.

• Optimized project completion time by multitasking duties using heavy equipment.
• Scanned container labels with RF scanners to verify contents and determine target destinations.
• Recognized defective material and reported issues to management to facilitate prompt resolution.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Reviewed account and service histories to identify trends and issues.

• Introduced customers to new offerings and updated accounts.
• Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.

• Processed reservations and issued travel and hotel vouchers.
• Collected baggage charges and accepted baggage for check-in.
• Greeted passengers and provided boarding instructions.
• Kept a close eye on security concerns and adhered to all related requirements.
• Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Provided clients with assistance in preparing required travel documents and forms.

Supervisor: Tracey Jenkins (602)-639-1914.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Helped customers per day by responding to inquiries and locating products.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Recommended merchandise to customers based on needs and preferences.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.