Tanajaii Smith
Garland,TX
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A personable personality that helps avoid call escalations. I am a flexible hard worker eager to learn and contribute to a team success utilizing my communication, organizational, and problem-solving skills
Overview
7
7
years of professional experience
Work History
Client Service Manager
CheckSammy
02.2022 - 12.2023
- Takes lead on project and helps other accounts when needed.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Emergency Road Service Dispatcher
AAA
04.2021 - 02.2022
- Take inbound calls assisting customers needing a tow, fuel, battery assistance, and flat tires
- Entered information in system to verify locations and notify nearest responders.
- Developed and implemented customer service policies and procedures.
- Monitored and tracked dispatch communication systems.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Provided customers with information on products and services.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
Assistant Manager
Rue 21
10.2018 - 04.2021
- Hands on customer service, inventory, sales support, shipment and up selling
- Paperwork, dealing with other stores, scheduling, training.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Caliber Collision
Customer Service Rep
04.2017 - 08.2019
- Set up appointments to assist customers with getting their vehicles repaired via inbound and outbound call
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Dispatcher
Champion National Security
08.2016 - 02.2017
- I had to place calls to officers or to the client to make sure the officer was on duty
- If there was no officer on duty or if the officer called off, we would have to fill that shift.
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out drivers to assist hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
Education
North Mesquite High School
Early Childhood Education, Criminal Justice
Tyler Junior College
Social work
Malcom X College
Skills
- Logical problem-solving skills and ability to multi-task
- Customer Service Relations
- Data Entry
- Banking
- Management
- Client Services
- Training and Mentoring
- Account Management
- Customer Relations
- Strong leadership
- Problem-solving abilities
- Conflict resolution
References
- Amanti Johnson, (214)-603-7936
- Keeania Lambert, (940)-299-1778
- Violet Whiteside, (678)-499-3361
Timeline
Client Service Manager
CheckSammy
02.2022 - 12.2023
Emergency Road Service Dispatcher
AAA
04.2021 - 02.2022
Assistant Manager
Rue 21
10.2018 - 04.2021
Caliber Collision
Customer Service Rep
04.2017 - 08.2019
Dispatcher
Champion National Security
08.2016 - 02.2017
North Mesquite High School
Early Childhood Education, Criminal Justice
Tyler Junior College
Social work
Malcom X College
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