Tanaje Higgins
Silver Spring,MD
Summary
I excel in tough situations. I am an excellent and proficient problem solver. Every task that I take on has to be done in a timely manner as well as efficient in order to successfully complete said tasks. I am naturally a leader, however, I am not opposed to learning from someone with greater experience than I. Customer service is always top priority for me. I am very friendly and easy to get along with. I do not like hostile environments and I thrive more when I see my peers thriving as well. I am all for employee empowerment. Being easy going is something that I hear a lot about myself, however, I take my job and responsibilities very seriously and will do all of my tasks with 110% effort. Always.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Audio Visual Technician
Event Technology Solutions
05.2024 - Current
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Pulled and terminated variety of cables.
- Programmed and operated audio-visual equipment to support seamless live events.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Maintained detailed records of equipment maintenance, repairs and replacements, ensuring a well-organized inventory system.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Performed service and system maintenance as directed.
- Assisted in the design of custom audiovisual setups for unique event spaces, optimizing attendee experience.
Audio Visual Technician
Crew Works
09.2024 - 02.2025
- Interfaced with customers to explain operation and instill confidence in installed systems.
- Created and implemented technical support plans for audio-visual systems.
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
- Reduced equipment malfunctions by conducting regular system diagnostics and preventive maintenance.
- Played key role in successful execution of nationally recognized conferences by managing all AV requirements.
- Collaborated with cross-functional teams to design and execute complex AV installations, meeting tight deadlines.
- Ensured compliance with safety standards in AV setups, protecting both staff and attendees during events.
Leasing Agent
Orchard Ridge
08.2022 - 10.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
Machine Operator
Dunlop
05.2023 - 08.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
HR Manager
The ARC Northern Chesapeake Region
04.2021 - 08.2023
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Education
Technology
Digital Harbor
Baltimore, MD06.2019
Skills
- Live streaming
- Speaker installation
- Audio monitoring
- Projector alignment
- Strong verbal and written communication
- Video wall setup
- Equipment testing
- Client communication
- AV issue resolution
- Audio cabling
- Wireless microphones
- Lighting programming
- Concise time-management
- Video playback
- LED displays
- Wireless microphone systems
- Sound reinforcement
- Remote support
- Audio processing
- Video switching
- Tool management
- New technology integration
- audio compression
- Audio routing
- Broadcast engineering
- Audio mastering
- Stage management
- Network configuration
- Excellent reasoning skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Background checks
- Lease preparation
- Contract negotiation
- Strategic planning
- Property management
- Lease oversight
- Property maintenance
- Fair housing policies
- Event planning
- Business development
- Staff management
- Eviction procedures
- Issue escalation
- Administrative support
- Strong negotiation
- Training and mentoring
- Social media marketing
- Client needs assessment
- Rent collection
- Application processing
- HR policies and procedures
- New employee orientation
- HR processes
- Payroll administration
- Employee relations
- Compensation and benefits
- Employment law compliance
- HR software proficiency
- Diversity and inclusion
- Onboarding and orientation
- Payroll oversight
- Payroll
- Performance management
- Organizational development
- Training programs
- Employee retention
- Recruitment strategies
- Succession planning
- Employment law
- Company policies
- HR analytics
- HR legal compliance
- Labor relations
- Health benefits
- Employee evaluations
- Talent acquisition
- Workers' compensation
- Benefits administration
- Salary administration
Certification
I have a certification for the p20 video switcher
Timeline
Audio Visual Technician
Crew Works
09.2024 - 02.2025
Audio Visual Technician
Event Technology Solutions
05.2024 - Current
Machine Operator
Dunlop
05.2023 - 08.2023
Leasing Agent
Orchard Ridge
08.2022 - 10.2023
HR Manager
The ARC Northern Chesapeake Region
04.2021 - 08.2023
Technology
Digital Harbor
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