Tanakay Smith
Roselle Park
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant (CMA)
Vanguard Medical Group
06.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor procedures, including preparing rooms and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Administered various vaccinations
- Train newly hired medical receptionists and medical assistants
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified proper storage and for specimens collection by laboratories
Medical Receptionist
Vanguard Medical Group
05.2022 - 06.2023
- Scheduled appointments by phone, email or platforms
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Managed sensitive patient accounts and personal health records
- Responded to inquiries from patients and giving reminders
- Attended to prior-authorization with insurance companies
- Scheduled appointments for refills
- Verified patients insurance
- Managed Athena EMR Software
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist Lead
SOHOMD, PLLC
10.2018 - 01.2022
- Supervised a team of 8 employees and work closely with 21 medical providers
- Responded promptly to patient and employee inquires to resolved issues
- Took lead on team meetings once every week
- Created team members’ schedules every two weeks to match assign providers schedule
- Conducted interviews to assist with the hiring of highly qualified team members and train prospective employees
- Coached team members on completing daily task and solving issues that might arise
- Managed providers’ calendars to meet patient and organization demand
- Conducted team building exercises to motivate, check in and improve team members’ performance
- Completed weekly reports to present operational information to upper management
Medical Receptionist (Call Center)
SOHOMD, PLLC
05.2017 - 10.2018
- Billed patients for services performed
- Scheduled appointments by phone, email or platforms
- Managed sensitive patient accounts and personal health records
- Responded to inquiries from patients and giving reminders
- Attended to prior-authorization with insurance companies
- Scheduled appointments for refills
- Managed DrChrono and Charm EMR Software
- Verified patients insurance
Pharmacy technician/ Cashier
Rite Aid Pharmacy
12.2015 - 06.2017
- Received written prescription or refill requests and verify that information is complete and accurate.
- Established or maintain patient profiles, including lists of medications taken by individual patients.
- Maintained proper storage and security conditions for drugs.
- Answered telephones, responding to questions or requests.
- Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Price and file prescriptions that have been filled.
- Operated cash registers to accept payment from customers.
Education
No Degree - pre-nursing
Borough of Manhattan Community College
New York, NYGED -
NY STATE BOARD
New York, NY10.2018
High School Diploma - Business Administration
Victor Dixon
JAMAICA07.2012
Skills
- Insurance Verification
- EMR / EHR
- Microsoft office
- HIPAA compliance
- Patient relations
- Medical billing
- Supervisory Skills
- Proficient with MS Excel and Google Sheets
- Proficient with EMR systems
- Immunization administration
- Vital signs monitoring
- EKG monitoring
- Medical terminology
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Medical Assistant (CMA)
Vanguard Medical Group
06.2023 - Current
Medical Receptionist
Vanguard Medical Group
05.2022 - 06.2023
Medical Receptionist Lead
SOHOMD, PLLC
10.2018 - 01.2022
Medical Receptionist (Call Center)
SOHOMD, PLLC
05.2017 - 10.2018
Pharmacy technician/ Cashier
Rite Aid Pharmacy
12.2015 - 06.2017
No Degree - pre-nursing
Borough of Manhattan Community College
GED -
NY STATE BOARD
High School Diploma - Business Administration
Victor Dixon
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