Tanangela Ward
Las Vegas,NV
Summary
A Customer Service/Call Center professional with 26 years experience dealing with all aspects of a customer's needs and resolving any challenges. I am a highly motivated focused individual seeking a full-time position in the customer service/call center work environment and will be dedicated-loyal to my prospective employer. Poised, resourceful and adaptable for any office environment. Problem solver with a proven record of achievement in operational turnaround. Experience in other diverse environments including the hospitality industry. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Driver
Lyft
04.2020 - Current
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Picked up clients from specific locations to transport and drop off at destinations.
POS Support Representative
Shift4 Payments
07.2022 - 05.2024
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Recommended new products or services that could improve the overall experience for customers.
- Actively listened to customers' concerns in order to provide accurate resolutions.
- Participated in weekly meetings with the support team regarding current projects or initiatives.
Customer Service Representative
24/7 Inc.
08.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Solutions Tech Support Specialist
Vivint Home Security
01.2017 - 12.2020
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Exercised versatility in fast-paced, agile work environments.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Reservations Agent
Primm Valley Casino Resorts
03.2019 - 07.2020
- Provided accurate information regarding hotel facilities, services, and rates.
- Assisted customers with reservations and cancellations in accordance with hotel policies.
- Processed payment transactions accurately and efficiently.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
Vacation Sales Advisor
Hilton Grand Vacations
02.2017 - 11.2018
- Provided customers with information on products and services available.
- Developed relationships with new and existing clients through contact management systems.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
Reservations Service Agent
Show Coordinators
03.2011 - 12.2016
- Provided detailed information about hotel amenities, services, and room features.
- Greeted customers to provide prompt and courteous service.
- Processed reservations by entering relevant data into the reservation system.
- Assisted customers with all inquiries regarding availability, rates, and specials.
- Conducted regular follow-ups with guests after their stay to ensure satisfaction with accommodations provided.
Education
Medical Assistant Certificate -
Nevada Career Institute
02-2003
Diploma -
Horizon East High School
06-2001
Skills
- Customer Service
- Data Entry
- Reservation's Processing
- Amenities Knowledge
- Cancellation Policies
- Issue Resolution
- Phone Inquiries
- Credit Card Payment Processing
- Phone Etiquette
- Call Center Operations
- Upselling Proficiency
- Retail Sales
- Travel Sales
- Data Evaluation
- Telephone Reception
- Inbound and Outbound Calls
- Room Reservations
- Customer Relations
- Accurate Information
- Problem-Solving Abilities
- Schedule Maintenance
- Travel Arrangements
- Communication
- Problem Resolution
- Working Collaboratively
- Guest Service
- Technical Support
- Chat Support
- Proficient in Microsoft Office Programs: Word, Excel, PowerPoint, Outlook
- Customer Satisfaction
- Email support
- Remote Support
- Organization
- Microsoft Office
- Hardware troubleshooting
- CRM Software
- Software troubleshooting
- Technical support understanding
- Customer service expertise
- Call Management
- Online Chat Support
- Technical Troubleshooting
- Incoming Call Management
- Active Listening
References
References available upon request.
Timeline
POS Support Representative
Shift4 Payments
07.2022 - 05.2024
Customer Service Representative
24/7 Inc.
08.2020 - 10.2022
Driver
Lyft
04.2020 - Current
Reservations Agent
Primm Valley Casino Resorts
03.2019 - 07.2020
Vacation Sales Advisor
Hilton Grand Vacations
02.2017 - 11.2018
Customer Solutions Tech Support Specialist
Vivint Home Security
01.2017 - 12.2020
Reservations Service Agent
Show Coordinators
03.2011 - 12.2016
Medical Assistant Certificate -
Nevada Career Institute
Diploma -
Horizon East High School
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