Tanara Peralta
Comstock Park,MI
Summary
Dynamic leader with a proven track record in operations management at Southern Cafe, recognized for exceptional conflict resolution skills. Successfully mentored teams to enhance customer satisfaction while implementing cost-saving strategies that boosted operational efficiency. Demonstrated expertise in staff management and inventory control, leading to significant improvements in service quality and operational flow. Committed to delivering exemplary customer service and maintaining reliability in all tasks.
Overview
7
7
years of professional experience
Work History
MANAGER
Southern Cafe
Blytheville, ARKANSAS
03.2021 - 06.2024
- Mentored and trained new employees on company policies and procedures
- Utilized strong analytical and problem-solving skills to address operational issues
- Prioritized responsibilities for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
CUSTOMER SERVICE ASSOCIATE
Southern Spirits
Ravenden, ARKANSAS
01.2019 - 03.2021
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Analyzed trends in order processing errors and complaints and developed strategies for improvement
OPERATIONS MANAGER
Artisans Sports Bar And Grill
Highland, ARKANSAS
05.2017 - 11.2019
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Implemented cost-saving initiatives to reduce overhead costs
- Ensured effective communication among staff members by providing training when necessary
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS
Walden University
Minneapolis, MN, USSkills
- Recruiting and interviewing
- Shift scheduling
- Time management
- Staff management
- Performance management
- Policy and procedure development
- Product management
- Conflict resolution
- Customer service
- Operations management
- Inventory management
- Verbal and written communication
Additionalinformation - Membership
Member of the NSLS, part of the National Honors Society. Actively and constantly building leadership skills while earning my degree in business.
Timeline
MANAGER
Southern Cafe
03.2021 - 06.2024
CUSTOMER SERVICE ASSOCIATE
Southern Spirits
01.2019 - 03.2021
OPERATIONS MANAGER
Artisans Sports Bar And Grill
05.2017 - 11.2019
BACHELOR OF SCIENCE (B.S.) - BUSINESS
Walden University
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