Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tanaria Morehead

Tampa,FL

Summary

Experienced customer service professional with 8 years of expertise in actively listening to customer concerns, resolving complex issues, and ensuring high levels of satisfaction through empathetic support. Proficient in utilizing phone, email, and web chat to address customer needs effectively. Skilled in maintaining composure in high-stress situations and promptly resolving complaints. Extensive experience in delivering exceptional service to diverse clientele, willing to relocate for the right opportunity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Associate (CSA)

Achieve (freedom debt relief)
09.2023 - 02.2025
  • Enhanced customer satisfaction by promptly resolving 100-150 customer inquiries per day, resulting in a 92% increase in customer retention.
  • Demonstrated excellent communication skills by assisting an average of 100-150 customers daily in person, over the phone, and via email.
  • As customer service representative with freedom, I listen importantly to client's voices on their journey to financial freedom. Clients enrolled in the relief program have experienced financial hardship, are relieved to have us help shoulder some of that burden but still feel a lot of stress as it relates to their debts. Handling calls individually to share knowledge, provide program updates, or just encourage them along the way to their program completion.
  • Handled customer inquiries in a professional and timely manner.
  • Participated in team meetings to discuss customer service strategies.
  • Developed customer service processes to ensure efficiency.
  • Trained and maintained new agents who joined the team

Customer Service Representative (Customer Service Rep)

United Healthcare
09.2019 - 08.2023
  • At United health group I Handle incoming requests from customers in a professional and timely manner Anticipating the customers' needs and providing recommendations in order to deliver appropriate solutions to the customer.
  • Following through to ensure all questions and issues are resolved. I was Assisting an average of 45-55 callers per day also while performing additional duties as needed. Promptly resolve basic problems on customer accounts. Conduct regular follow-up calls with customers after resolving their issues. And also provided new ideas for improving the overall quality of customer service provided.
  • Built strong relationships with customers and maintained a high level of customer satisfaction.
  • Maintained customer loyalty by providing exceptional customer service.
  • Communicated effectively with customers to ensure their needs were met.
  • Successfully resolved customer inquiries, complaints and requests in a timely and professional manner.

Business Consultant

Alorica
04.2017 - 09.2019
  • At Alorica I Created an insanely great customer experience by completing a sale and doing everything possible to keep the member's happy customer! Connecting with existing and potential customers and aim to turn every call into a sales opportunity. Handled various incoming and outgoing sales-focused phone calls
  • Resolved customer questions, complaints and billing inquiries in a professional, helpful manner. Utilized computer systems to verify and document customer requests. Escalated calls to supervisor when necessary and appropriate and
  • Provided feedback reports on call issues related to downtime and/or training issues.
  • Provided ongoing client support and guidance, resulting in a 90% customer satisfaction rate and repeat business.
  • Built and maintained strong relationships with clients, acting as a trusted advisor and consultant to help them attain their business goals to make them eligible for the centurion card.

Education

High School Diploma - General Studies

King high school
Tampa, FL
06.2017

Skills

  • Business Consulting Upselling (2 Years)
  • Quality Control Call Center Operations (4 years)
  • Customer Service Customer Consulting (6 years)
  • PowerPoint Microsoft Excel (4 years)

Certification

Driver's License

Timeline

Customer Service Associate (CSA)

Achieve (freedom debt relief)
09.2023 - 02.2025

Customer Service Representative (Customer Service Rep)

United Healthcare
09.2019 - 08.2023

Business Consultant

Alorica
04.2017 - 09.2019

High School Diploma - General Studies

King high school

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Tanaria Morehead