Tanasha Johnson
Brooklyn,NY
Summary
Self motivated individual seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
One Love Animal Hospital
05.2019 - Current
- Greet clients in a friendly/professional Manner
- Answer constant flow of customer inquiries with minimal wait times.
- Utilize DVMax for scheduling, update patient records, input payments such as cash, debit or credit.
- Submit insurance claims to clients insurance companies for payment reimbursements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Service Representative
Be Well Primary Care (Multi-Specialty)
03.2016 - 02.2019
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Utilized Provisions EMR system for scheduling appointments, updating records, input medical notes, and collect payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Workers Comp Associate
Central Medical Of Westrock
05.2014 - 01.2016
- Greeted customers and offered assistance for increased customer satisfaction.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about policy updates and changes.
- Assisted team members with daily day to day task effectively
Education
High School Diploma -
Bushwick Community Highschool
Brooklyn, NYBachelor of Science -
Southern New Hampshire University
Online2028
Skills
- Customer satisfaction measurements
- Medical Terminology
- HIPAA Compliance
- EMR / EHR
- Computer Skills/Microsoft office
- Interpersonal
- Organizational
Timeline
Customer Service Representative
One Love Animal Hospital
05.2019 - Current
Client Service Representative
Be Well Primary Care (Multi-Specialty)
03.2016 - 02.2019
Workers Comp Associate
Central Medical Of Westrock
05.2014 - 01.2016
High School Diploma -
Bushwick Community Highschool
Bachelor of Science -
Southern New Hampshire University
Similar Profiles
Youngchae YoonYoungchae Yoon
Animal Shelter Volunteer at One Love Animal RescueAnimal Shelter Volunteer at One Love Animal Rescue
Xinyu ChenXinyu Chen
Stray Animal Rescue at Love House Animal Rescue CenterStray Animal Rescue at Love House Animal Rescue Center
Weixi ZhouWeixi Zhou
Publicist at Home of Love Homeless Animal Help CenterPublicist at Home of Love Homeless Animal Help Center
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid