Tanasha Johnson
Brooklyn,NY
Summary
Self motivated individual seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
One Love Animal Hospital
05.2019 - Current
- Greet clients in a friendly/professional Manner
- Answer constant flow of customer inquiries with minimal wait times.
- Utilize DVMax for scheduling, update patient records, input payments such as cash, debit or credit.
- Submit insurance claims to clients insurance companies for payment reimbursements.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Service Representative
Be Well Primary Care (Multi-Specialty)
03.2016 - 02.2019
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Utilized Provisions EMR system for scheduling appointments, updating records, input medical notes, and collect payments.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Workers Comp Associate
Central Medical Of Westrock
05.2014 - 01.2016
- Greeted customers and offered assistance for increased customer satisfaction.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about policy updates and changes.
- Assisted team members with daily day to day task effectively
Education
High School Diploma -
Bushwick Community Highschool
Brooklyn, NYBachelor of Science -
Southern New Hampshire University
Online2028
Skills
- Customer satisfaction measurements
- Medical Terminology
- HIPAA Compliance
- EMR / EHR
- Computer Skills/Microsoft office
- Interpersonal
- Organizational
Timeline
Customer Service Representative
One Love Animal Hospital
05.2019 - Current
Client Service Representative
Be Well Primary Care (Multi-Specialty)
03.2016 - 02.2019
Workers Comp Associate
Central Medical Of Westrock
05.2014 - 01.2016
High School Diploma -
Bushwick Community Highschool
Bachelor of Science -
Southern New Hampshire University
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