Tanasha Nelson Pinero
Worcester,MA
Summary
Dynamic professional with experience at The Hanover Insurance Group, excelling in client onboarding and project management. Proven ability to implement insurance solutions and enhance customer satisfaction through effective communication and problem-solving. Skilled in documentation preparation and prioritization, ensuring timely project delivery and successful transitions for clients.
Overview
12
12
years of professional experience
Work History
PL Ops - Implementation Coordinator
The Hanover Insurance Group, Inc.
Worcester, MA
03.2025 - Current
- Support client onboarding by preparing necessary documentation and materials.
- Communicate effectively with internal teams to ensure smooth transitions.
- Assist project managers in tracking project timelines and deliverables.
- Coordinate implementation of insurance solutions for new clients.
- Resolved client inquiries promptly to maintain satisfaction during implementation phases.
Marketing Consolidator Assistant
Hanover Insurance Group Inc.
Worcester, MA
04.2020 - Current
- Supported marketing team in achieving objectives.
- Carried out strategic marketing plans.
- Collaborated with marketing team to oversee marketing initiatives.
- Created and implemented marketing strategies.
Customer/Lead Food Service Worker
Dunkin' Donuts
Worcester, MA
06.2014 - 07.2018
- Supervised daily food preparation and service activities in a fast-paced environment.
- Trained and mentored new staff on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations in food handling and storage.
- Managed inventory levels, ordering supplies to maintain optimal stock for operations.
Home Health Aide
Brywoodpta
Worcester, MA
01.2016 - 06.2018
- Provided personal care to patients in their homes, ensuring comfort and safety.
- Assisted with daily living activities, including bathing, dressing, and meal preparation.
- Monitored patient health by recording vital signs and reporting changes to healthcare providers.
- Collaborated with family members to develop personalized care plans for each patient.
- Maintained a clean and safe environment by performing light housekeeping tasks regularly.
Education
High School Diploma -
Worcester Technical HS
06-2010
Some College (No Degree) - Criminal Justice
Quinsigamond Community College
Worcester, Massachusetts, MASkills
- Client onboarding
- Project management
- Documentation preparation
- Insurance solutions implementation
- Project timeline tracking
- Customer relationship management
- Decision-making
- Status reporting
- Active listening
- Work Planning and Prioritization
- Time management abilities
- Problem-solving
Timeline
PL Ops - Implementation Coordinator
The Hanover Insurance Group, Inc.
03.2025 - Current
Marketing Consolidator Assistant
Hanover Insurance Group Inc.
04.2020 - Current
Home Health Aide
Brywoodpta
01.2016 - 06.2018
Customer/Lead Food Service Worker
Dunkin' Donuts
06.2014 - 07.2018
High School Diploma -
Worcester Technical HS
Some College (No Degree) - Criminal Justice
Quinsigamond Community College