Tanasha Scott
Houston
Summary
Dynamic and detail-oriented Front Desk Medical Receptionist with extensive experience at AFC Urgent Care Denver. Expert in patient registration and insurance verification, delivering exceptional customer service. Proven ability to streamline appointment scheduling and enhance patient experiences, ensuring efficient operations and satisfaction in a fast-paced healthcare environment.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Denver Family Medicine
Denver
03.2025 - Current
- Monitored appointment schedules to ensure timely patient arrivals for scheduled visits.
- Checked in patients upon arrival, collecting necessary paperwork before check-in.
- Provided administrative support by organizing office supplies and managing document filing and photocopying tasks.
- Answered incoming calls, addressing inquiries and routing messages to appropriate personnel.
Front Desk Medical Receptionist
AFC Urgent Care Denver
Denver
6/1/2024 - 03.2025
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
Customer Service Representative
UnitedHealth Group
Houston
1/1/2018 - 03.2022
- Ensured that all necessary documents were filed properly according to established protocols.
- Maintained up-to-date knowledge of relevant laws and regulations governing the provision of healthcare services.
- Provided customer service and support to patients, families, and healthcare providers.
- Reviewed insurance claims to ensure accuracy prior to submission.
- Verified patient demographics and insurance information in electronic system.
Patient Access Clerk
Denver Health Medical Center
Denver
7/1/2022 - 8/31/202
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Documented patient counters in hospital system and initiated follow-up actions.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Education
Associate of Arts - Medical Terminology And Reimbursment
Bryant And Stratton College
Getzville, NY10-2026
Skills
- Medical terminology
- Insurance verification
- Patient registration
- Customer service
- Office administration
- Appointment scheduling
References
References available upon request.
Timeline
Front Desk Receptionist
Denver Family Medicine
03.2025 - Current
Front Desk Medical Receptionist
AFC Urgent Care Denver
6/1/2024 - 03.2025
Customer Service Representative
UnitedHealth Group
1/1/2018 - 03.2022
Patient Access Clerk
Denver Health Medical Center
7/1/2022 - 8/31/202
Associate of Arts - Medical Terminology And Reimbursment
Bryant And Stratton College
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