Tanasha M. Edwards

• Caregiver/Medtech.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Kept detailed track of household and maintenance inventory and schedules.
• Organized clients' homes prior to arrival home and performed house-sitting duties.
• Utilized personal and professional networks to identify, acquire and manage new clients.
• Caregiver for Elderly
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.

• To pick clients up from their homes and take them to Medical appointments.
• Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Generated consistent referrals and repeat business by providing friendly and fast service.
• Checked in with dispatch service and updated with current location.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

• A child care provider to four different Families.
• Supported children in play activities, meals and snacks, hygiene and socialization.
• Assisted with light housekeeping duties as well as running errands.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared tasty, healthy meals for children to encourage good eating habits.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Assisted children with homework assignments and special projects across different subjects.
• Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
• Monitored schedules to maintain sleeping, eating and school schedules for children.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Assisted children in dressing appropriately for day's activities.

• To care for the elderly in different settings such as their homes, Care Facilities for the elderly, and the times the hospital.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Provided physical assessments, medication and chronic disease management to home health patients.
• Delivered after-hours care to patients based on strict role-call rotations.
• Introduced changes to patient care plans based on regular evaluations and patient changes.
• Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
• Cooked appetizing and satisfying meals and snacks.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Administered different therapies and medications in line with physician orders and treatment plan.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services and company information.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

• To provide private care for a 43 year old ALS client.
• To provide private care for a 57 year old Stroke patient.
• To provide private care for a 39 year old Amputee.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Maintained clean, safe and well-organized patient environment.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Documented vitals, behaviors and medications in client medical records.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Developed rapport to create safe and trusting environment for care.
• Assisted patients with self-administered medications.
• Administered medication as directed by physician.
• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

• To check & out people staying in the hotel given them room key and explain the features of the hotel
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Monitored office supplies by checking inventory and placing orders.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Updated customer accounts with add-on room charges, minibar use and room service bills.
• Explained details regarding property to acclimate patrons to resort environment.

• To receive merchandise to be sold packaged and shipped to consumers in a cooled warehouse environment
• Unloaded pallets and deliveries and organized products in warehouse.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Regularly reviewed invoices and double-checked orders.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Worked with inventory managers and unloaders to plan deliveries.
• Coordinated warehouse organization scheme and product placements.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Processed required paperwork to expedite handling of shipped and received goods.
• Sorted and delivered materials to different work areas and staff.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Verified orders by comparing names and quantity of items packaged with shipping documents.

• To split up items to be put into correct boxes to be packed and shipped
• Completed daily orders with expert picking and packing of shipments.
• Protected materials for transport by correctly packaging products in boxes and crates.
• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Recorded each completed job in equipment use log.
• Kept records accurate and current by documenting movements in company system.
• Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
• Monitored outgoing packages for proper labels and accurate address information.
• Complied with safety, health and environmental regulations as prescribed by law.

• To sell Direct TV cable to customers
• Positive attitude
• People Skills
• And a HUGE smile
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered average of 300 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Assisted 700 customers in average 5hours by answering questions, responding to inquiries and handling telephone requests.
• Met customer call guidelines for service levels, handle time and productivity.

• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Kept building entryway glass clean and polished for professional presentation.
• Documented and reported necessary facility and building repairs observed.

• I was promoted from spiller to sorter which was to sort the items to be packed abandoned shipped
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Conducted training and change management processes to improve operations.
• Determined and recommended methods to address improvement opportunities.
• Developed standard operating procedures and document workflows for current and future process steps.

• Transported 25 children to and from school and various extracurricular activities.
• Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
• Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
• Prepared and served nutritious and healthy meals and snacks.
• Taught children educational games to reinforce learning of alphabets and numbers, Which we called "enrichment"
• Cared for children ages 5 to 11 in nurturing and age-appropriate way.
• Instructed children in crafts and other activities to promote gross and fine motor skills.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.