Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

TANASHIA L FERGUSON

Dallas,TX

Summary

A hardworking and passionate individual with strong organizational skills, eager to secure a Process Management position. Experience in negotiations, account maintenance, and sales, consistently completing tasks accurately and on time. Proficient in Google Workspace, Microsoft, and Mac software, with certification in Six Sigma Green Belt, enabling effective navigation of various technological platforms. Dependable candidate who successfully manages multiple priorities while maintaining a positive attitude. Detail-oriented, exceptional communication skills, and project management abilities recognized for effectively handling multiple tasks in fast-paced environments. Proactively identifies and addresses issues, constantly striving to optimize processes and support team objectives.

Overview

11
years of professional experience

Work History

Capital One

Sr. Collection Coordinator
08.2020 - Current

Job overview

  • Negotiates payment arrangements from significantly delinquent customers
  • Uses management skills to work an assigned group of accounts
  • Modifies matured loans
  • Successfully uses skip tracing tools to locate customers
  • Risk management

Spectrum

Sales Associate
11.2018 - 07.2020

Job overview

  • Consistently met monthly quota including wireless sales
  • Ensured a positive customer experience by engaging and educating customers
  • Maintained strong knowledge of all products, pricing plans, promotions and service features while comparing to competitors

Amazon

Ambassador
07.2017 - 10.2018

Job overview

  • Operation, leadership, and supervision of operation team
  • Used multiple processes of product sorting
  • Received products using frequency scanners
  • Used Excel and Word to help the shift flow and ensure on time shipments

American Best

Receptionist
09.2016 - 12.2017

Job overview

  • Knowledge of modern office practices, procedures and alphabetical file set up and maintenance; maintained patient files and medical records
  • Followed verbal and written instructions, and performed detailed clerical work in a methodical, independent, and thorough manner with speed and accuracy
  • Helped keep medical staff on schedule and maintained efficient patient flow
  • Interfaced with doctors and maintained appropriate professional relations
  • Scheduled and confirmed appointments, follow-up visits and classes
  • Communicated with patients face-to-face and by phone

Rediform

Marketing Intern
05.2014 - 08.2015

Job overview

  • Managed the printing of collateral for the Marketing Department
  • Completed marketing campaign mailings
  • Obtained product sample for sales representatives
  • Assembled sales presentation materials

Education

University of North Texas
Denton, Tx

BBA from Marketing and Business Law

Richland College

Associates Of science

Skills

  • Time Management
  • Administrative
  • Training and Development
  • MS Office/Google Office
  • Project Management
  • Conflict Resolution
  • Six sigma certification
  • Lean six sigma methodologies

Timeline

Sr. Collection Coordinator

Capital One
08.2020 - Current

Sales Associate

Spectrum
11.2018 - 07.2020

Ambassador

Amazon
07.2017 - 10.2018

Receptionist

American Best
09.2016 - 12.2017

Marketing Intern

Rediform
05.2014 - 08.2015

University of North Texas

BBA from Marketing and Business Law

Richland College

Associates Of science
TANASHIA L FERGUSON