Tanashia Clyburn
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings and communicating with venders/customers .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front desk Concierge
River Park Mutual Homes
04.2023 - Current
- Provided exceptional customer service by greeting and assisting guests in a professional and friendly manner, ensuring a positive and welcoming experience
- Managed a high-volume front desk area, efficiently handling guest check-ins, checkouts, and inquiries, while maintaining accurate records and upholding privacy protocols
- Collaborated with various departments to coordinate guest requests and special accommodations, ensuring seamless communication and efficient resolution of any issues or concerns
- Implemented and maintained an organized reservation system, effectively managing room availability, guest preferences, and special requests to optimize occupancy rates and guest satisfaction.
Recruiting and staffing
Career Strategies
02.2022 - 07.2023
- Creating a recruitment strategy allows me to plan for how I will find the right person for a position
- Screening resumes to insure I am giving any hiring managers the right types of resumes
- Performing interviews as part of the screening process, I needed to conduct interviews with candidates to determine if the hiring managers should speak with them as well
- This was mainly done over the phone
- Coordinating interviews once I've screened candidates' resumes and done preliminary interviews, I usually need to arrange the interviews with the hiring manager and any others involved in the hiring process
- I was often responsible for communicating the interview date and time to those involved as well
- This might also include following up with those involved to keep the process moving.
Education
High School Diploma -
Duval High School
Lanham, MD06.2020
Skills
- Customer service expertise
- Professional marketing and sales skills
- Professional
- Guest Relations
- Microsoft Office Suite
- Concierge services knowledge
- Property management software
- Data entry accuracy
- Front Desk Management
- Office Management
- Administrative Support
- Event Planning
- Calendar and Scheduling Software
- Vendor Interaction
Certification
Notary in the District of Columbia.
Timeline
Front desk Concierge
River Park Mutual Homes
04.2023 - Current
Recruiting and staffing
Career Strategies
02.2022 - 07.2023
High School Diploma -
Duval High School
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