Tanasia Cuffee
Newport News,VA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Work Leader
DEPARTMENT OF MOTOR VEHICLES
02.2023 - Current
- Tracked progress on projects and provided timely feedback to staff members
- Performed monthly inventory checks to ensure sufficient stock levels for all products
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Created new strategies for improving customer service standards within the organization
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
- Evaluated employee performance through periodic reviews and documented results accordingly.
CUSTOMER Service Generalist
Department of motor vehicles
02.2023 - 11.2023
- Utilized customer surveys to gather feedback and make improvements to customer service
- Achieved high levels of customer satisfaction through exceptional service delivery
- Provided exceptional customer service by promptly responding to inquiries with accurate information
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Ensured customer satisfaction by proactively following up on issues and resolving them
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Maintained a high level of professionalism when dealing with difficult customers
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
INSTRUCTIONAL ASSISTANT
HAMPTON CITY SCHOOLS
10.2022
- Participated in IEP meetings, parent conferences, and other meetings as needed
- Assisted in developing Individual Education Plans for students with disabilities
- Utilized a variety of teaching methods such as cooperative learning or differentiated instruction
- Conducted assessments of student skills to identify needs and develop instructional plans
- Assisted teachers in providing accommodations for students who need additional support
- Supported classroom teachers by supervising students during lunch and recess periods or field trips
- Assisted teachers in creating lesson plans and modifying curriculum
- Collaborated with other staff members to ensure that all students had access to a quality educational program
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing
- Organized instructional materials and activities for special education classrooms
- Worked one-on-one with special needs students to help navigate through school challenges.
911 EMERGENCY DISPATCHER
HAMPTON POLICE DIVISION
05.2022 - 09.2022
- Identified priority calls based on severity of situation, urgency, or special circumstances
- Maintained contact with field units via radio, providing directions and assistance as needed
- Acted calmly and professionally under pressure while making decisions in high stress situations
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information
- Verified caller identity before dispatching personnel to ensure safety of responders
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers
- Gathered additional information from police officers at scene if necessary to complete report accurately
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures
- Routed non-emergency calls to appropriate departments or agencies when applicable
- Attended regular trainings sessions on new systems and technologies used within the dispatch center
- Monitored multiple radio frequencies simultaneously while entering data into computer system
- Coordinated responses between multiple law enforcement agencies when necessary, during multi-jurisdictional incidents
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor
OUTSIDE MACHINIST
NEWPORT NEWS, VA
- 09.2021
- Identified priority calls based on severity of situation, urgency, or special circumstances
- Maintained contact with field units via radio, providing directions and assistance as needed
- Acted calmly and professionally under pressure while making decisions in high stress situations
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information
- Verified caller identity before dispatching personnel to ensure safety of responders
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers
- Gathered additional information from police officers at scene if necessary to complete report accurately
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures
- Routed non-emergency calls to appropriate departments or agencies when applicable
- Attended regular trainings sessions on new systems and technologies used within the dispatch center
- Monitored multiple radio frequencies simultaneously while entering data into computer system
- Coordinated responses between multiple law enforcement agencies when necessary, during multi-jurisdictional incidents
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor
Education
GED -
New YORK DEPARTMENT OF EDUCATION
02.2009
COMPUTERIZED BOOKKEEPING -
CLINTON INSTITUTE
06.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Customer Relationship Management (CRM)
- Strategic Planning
- Staff Development
- Policy Enforcement
- Employee Performance Evaluations
- Cost Reduction
- Financial Management
- Budgeting and finance
- Customer Service
- Team Leadership
- Computer Skills
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Professional and Courteous
- Documentation And Reporting
- Employee Coaching and Mentoring
- Analytical Thinking
Certification
- Passing Score on Para Pro Exam
- Emergency Medical Dispatch (EMD)
- Cardio-Pulmonary Resuscitation (CPR)
- Virginia Criminal Information Network (VCIN/NCIC)
- Department of Criminal Justice Service (DCJS) Certification
- Certified Forklift Operator
Timeline
Customer Service Work Leader
DEPARTMENT OF MOTOR VEHICLES
02.2023 - Current
CUSTOMER Service Generalist
Department of motor vehicles
02.2023 - 11.2023
INSTRUCTIONAL ASSISTANT
HAMPTON CITY SCHOOLS
10.2022
911 EMERGENCY DISPATCHER
HAMPTON POLICE DIVISION
05.2022 - 09.2022
OUTSIDE MACHINIST
NEWPORT NEWS, VA
- 09.2021
GED -
New YORK DEPARTMENT OF EDUCATION
COMPUTERIZED BOOKKEEPING -
CLINTON INSTITUTE
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