Tanasia Donner
Garfield Heights
Summary
Compassionate Phlebotomist experienced in venipuncture, capillary puncture, and special collection techniques. Built rapport with patients to effectively reduce anxiety and discomfort while enhancing workflow and specimen processing in healthcare settings. Prioritized patient care through proactive customer service and support.
Overview
4
4
years of post-secondary education
15
15
years of professional experience
Work History
Phlebotomist
Cleveland Clinic
Cleveland
08.2020 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples from patients using sterile techniques.
- Verified patient information prior to specimen collection.
- Maintained accurate records of patient information and sample collections.
- Ensured compliance with safety regulations and infection control standards.
- Communicated effectively with patients to alleviate anxiety during procedures.
- Assisted in training new staff on phlebotomy procedures and protocols.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
Customer Service Representative
CVS Caremark
Solon
11.2018 - 08.2020
- Reviewed and processed coverage determination requests from providers via fax, ensuring compliance with Medicare Part D CMS regulations.
- Resolved customer complaints through effective communication and problem-solving.
- Resolved customer complaints through effective communication and problem-solving, enhancing customer satisfaction.
- Processed insurance claims accurately using company software systems, contributing to timely reimbursement.
Customer Service Representative
Progressive Insurance Company
04.2018 - 11.2018
- Assisted customers in adding vehicles and coverages to optimize their insurance policies.
- Processed customer insurance transactions efficiently to ensure timely service.
- Processed customer payments accurately.
- Transferred and routed customer calls accurately to connect them with the appropriate department.
Customer Service Representative
CVS Caremark
08.2015 - 11.2017
- Managed incoming and outbound calls, processed payments, refilled mail order prescriptions, addressed insurance and co-pay inquiries, and processed returns to enhance customer experience.
- Guided customers through prescription inquiries and provided medication information to ensure understanding and satisfaction.
- Processed customer transactions efficiently using CVS Caremark's point-of-sale system.
- Resolved customer complaints using effective communication and problem-solving to maintain high service standards.
Cashier
Thistle Down Racino
11.2013 - 08.2015
- Customer service, processed payments accurately and efficiently, managed merchandise display to enhance customer engagement, ensured clean and safe environment for customers and staff, processed returns, maintained inventory, and answered phones.
- Maintained a clean and organized cash register area throughout shifts.
- Assisted customers with inquiries and provided exceptional service daily.
- Customer service, processed payments accurately and efficiently, managed merchandise display to enhance customer engagement, ensured clean and safe environment for customers and staff, Processed customer returns efficiently at the service counter., Kept inventory organized and up-to-date in the stockroom., and Answered phone calls promptly to assist customers with inquiries..
Cashier
Home Depot
04.2011 - 11.2013
- Provided customer service, processed credit & debit payments, handled cash transactions, processed returns, and answered phones efficiently.
- Managed cash register operations and maintained accurate cash handling procedures.
- Provided excellent customer service while assisting patrons with inquiries and transactions.
- Processed customer transactions efficiently at the gaming and entertainment venue.
Secretary
R.A. Prince Funeral Home
04.2011 - 08.2011
- Customer service. Handled incoming phone calls promptly to address client inquiries, Assisted with funeral arrangements, Created and distributed copies of documents to support administrative needs, Assisted attendees during funeral services with compassion and respect, and organized sanctuary.
Education
Phlebotomy Certificate -
LaROCK HEALTHCARE ACADEMY
ParmaBachelor’s of Applied Health Science -
Cleveland State University
Cleveland, OH 07.2013 - 01.2014
Diploma -
John F. Kennedy High School
Cleveland, OH 08.2007 - 01.2011
Skills
- Venipuncture techniques
- Blood collection techniques
- Specimen collection
- Patient verification
- Medical documentation
- Data entry
- Computer proficiency
- Attention to detail
- Time management
- Patient interaction
- Communication skills
- Customer support
Timeline
Phlebotomist
Cleveland Clinic
08.2020 - Current
Customer Service Representative
CVS Caremark
11.2018 - 08.2020
Customer Service Representative
Progressive Insurance Company
04.2018 - 11.2018
Customer Service Representative
CVS Caremark
08.2015 - 11.2017
Cashier
Thistle Down Racino
11.2013 - 08.2015
Bachelor’s of Applied Health Science -
Cleveland State University
07.2013 - 01.2014
Cashier
Home Depot
04.2011 - 11.2013
Secretary
R.A. Prince Funeral Home
04.2011 - 08.2011
Diploma -
John F. Kennedy High School
08.2007 - 01.2011
Phlebotomy Certificate -
LaROCK HEALTHCARE ACADEMY