Ta’Nasia Hilliard
Rocky Mount,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
LONG-TERM SUBSTITUTE
ROCKY MOUNT PREP
09.2023 - Current
- Develop and implement lesson plans in accordance with curriculum guidelines.
- Establish and enforce classroom rules and expectations.
- Assess student work, including assignments, tests, and projects.
- Maintain open and effective communication with students, parents, and school staff.
- Participate in professional development opportunities to enhance teaching skills and knowledge.
- Uphold high standards of professionalism, ethics, and confidentiality.
- Enhanced student well-being by providing individual counseling and group support sessions.
- Assisted in the development of effective intervention strategies for at-risk students, resulting in improved academic performance.
ADMINISTRATIVE ASSOCIATE II
NC DEPT OF TRANSPORTATION
05.2023 - 09.2023
- Maintain databases, spreadsheets, and records with accuracy and organization
- Retrieve and index fax reports received and keying medical document into SADLS/STARS system
- Process accident reports and order medical reports as needed to ensure driver safety
- Draft, proofread, and edit documents, reports, and correspondence
- Act as a point of contact for internal and external communications
- Handle sensitive and confidential information with discretion and professionalism.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
SUBSTITUTE TEACHER
ROCKY MOUNT PREP
02.2023 - 05.2023
- Implement lesson plans provided by the absent teacher.
- Deliver instruction and engage students in learning activities.
- Maintain accurate records of student attendance and performance.
- Ensure the safety and well-being of students at all times.
- Be prepared to adapt to changes in the teaching environment and accommodate any modifications to the lesson plan or schedule.
- Report any issues, concerns, or incidents to the regular teacher or school administration.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
CALL CENTER MANAGER
FOCUS SERVICES
06.2020 - 12.2020
- Lead, motivate, and manage a team of call center agents and supervisors.
- Develop and implement training programs to improve agent skills and product knowledge.
- Provide coaching, mentoring, and performance feedback to improve individual and team performance.
- Establish and enforce customer service standards and best practices for agents to follow.
- Ensure that call center operations comply with relevant industry regulations and legal requirements.
- Foster a positive and collaborative team environment.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
PATIENT CONCIERGE SPECIALIST
MILLENIA PATIENT SERVICES
05.2019 - 06.2020
- Update, schedule, and maintain Outlook calendar.
- Demonstrate knowledge of Medicare, Medicaid, WC, HMO, PPO, and Managed Care insurance policies.
- Practice basic accounting by collecting payments and providing payment options.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Improved patient satisfaction by providing personalized care and addressing individual concerns.
- Streamlined patient verification process for increased efficiency and reduced wait times.
- Assisted in the development of patient education materials, enhancing understanding and compliance with treatment plans.
- Practice HIPAA daily to implement established rules and regulations; reviews work for compliance standards.
Education
Associate of Applied Science - Medical Office Administration, Medical coding and billing
NASH COMMUNITY COLLEGE
NASHVILLE, NC05.2023
Bachelor of Science - Sports Science and Fitness Management-Concentration in Business
NORTH CAROLINA A&T STATE UNIVERSITY
GREENSBORO, NC05.2018
Skills
- EHR Systems (3M)
- Microsoft Office 365
- Teamwork
- Data Entry
- Flexibility
- Strategic planning
- Written and Verbal Communication
- HIPAA Trained
- ICD-10-CM, CPT, and HCPCS Level II Codes
- Keyboarding proficiency
- Data Analytics
- Problem Solving
- Decision Making
- Attention to Detail
- Organization
- Time management
- Academic Advising
- Active Listening
Affiliations
- American Red Cross Volunteer
- Nash County Public Schools Volunteer
- Entrepreneur
Timeline
LONG-TERM SUBSTITUTE
ROCKY MOUNT PREP
09.2023 - Current
ADMINISTRATIVE ASSOCIATE II
NC DEPT OF TRANSPORTATION
05.2023 - 09.2023
SUBSTITUTE TEACHER
ROCKY MOUNT PREP
02.2023 - 05.2023
CALL CENTER MANAGER
FOCUS SERVICES
06.2020 - 12.2020
PATIENT CONCIERGE SPECIALIST
MILLENIA PATIENT SERVICES
05.2019 - 06.2020
Associate of Applied Science - Medical Office Administration, Medical coding and billing
NASH COMMUNITY COLLEGE
Bachelor of Science - Sports Science and Fitness Management-Concentration in Business
NORTH CAROLINA A&T STATE UNIVERSITY
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