Tanasia Taliaferro
Rosedale,NY
Summary
Highly organized Switchboard Receptionist with background in managing high-volume switchboards and directing calls efficiently. Skilled at maintaining professional communication, managing multiple tasks simultaneously, and providing quality customer service. Demonstrated ability to adapt to new technology systems while contributing positively to team dynamics. Strong problem-solving skills coupled with patience and composure under pressure have resulted in improved office efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Switchboard Receptionist
The Sanford Home For Adults
Flushing, NY
05.2013 - 01.2021
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Assisted customers with account updates, balance inquiries and other related issues.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Utilized multiple computer applications, such as Microsoft Office and Words, to maintain records of all residents.
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
Daycare Assistant
Sugar Bear Daycare
Jamaica, NY
04.2017 - 11.2017
- Provided supervision and care to young children ranging from infants to elementary school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
- Developed positive relationships with parents through communication about their child's daily activities.
- Participated in team meetings to discuss progress of each child's learning objectives.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
- Communicated effectively with families on a regular basis regarding any changes in behavior or health issues.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
Education
GED -
Jamaica High School
Jamaica, NY10-2010
Skills
- Visitor assistance
- File Management
- Confidentiality
- Maintaining records
- Appointment Scheduling
- Work Prioritization
- Message documentation
- Relationship Building
- Written Communication
- Front Desk Management
- Adaptability
- Customer Service
- Multitasking
- Computer Literacy
- Reliability
- Teamwork and Collaboration
- Telephone Etiquette
Timeline
Daycare Assistant
Sugar Bear Daycare
04.2017 - 11.2017
Switchboard Receptionist
The Sanford Home For Adults
05.2013 - 01.2021
GED -
Jamaica High School
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