Tanay Franklin
Detroit,MI
Summary
Dynamic and results-oriented professional who has, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in data entry and active listening, significantly improving operational efficiency and team collaboration. Demonstrates critical thinking and a commitment to excellence in every role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Family Dollar
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Wendys Restaurant
12.2022 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Housekeeping Aide
Touchpoint Medical
10.2019 - 04.2021
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
Housekeeping
Touchpoint Medical
10.2019 - 04.2021
- Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
- Improved hostel cleanliness through regular maintenance, inspections, and timely housekeeping tasks.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
Intern Assistant
Ser Mertro
06.2019 - 08.2019
- Conducted comprehensive market research to inform company strategy and identify potential opportunities or challenges.
- Sorted, organized, and maintained files.
- Completed research, compiled data, and assisted in timely reporting.
- Analyzed financial reports enabling informed decision-making within the organization on cost-saving measures or budget allocation adjustments.
Caregiver
Roseberry Manor
12.2018 - 05.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Artist Intern
Art in Motion
04.2018 - 06.2018
- Supported gallery exhibitions through set-up, tear-down, and curation assistance, resulting in seamless event management.
- Conducted research on contemporary art trends for incorporation into ongoing projects or potential future works.
- Managed art inventory accurately by cataloging new works and updating existing records regularly.
- Assisted in managing artist social media accounts by curating content for posts that showcase their work effectively.
Education
Diploma -
Ecorse High School
Ecorse, MI06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
Timeline
Customer Service Representative
Family Dollar
09.2024 - Current
Crew Member
Wendys Restaurant
12.2022 - 03.2024
Housekeeping Aide
Touchpoint Medical
10.2019 - 04.2021
Housekeeping
Touchpoint Medical
10.2019 - 04.2021
Intern Assistant
Ser Mertro
06.2019 - 08.2019
Caregiver
Roseberry Manor
12.2018 - 05.2019
Artist Intern
Art in Motion
04.2018 - 06.2018
Diploma -
Ecorse High School