Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanay Sweets

Elkridge,MD

Summary

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Desired Position role.

Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Representative

AT&T Wireless
07.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Dietary Assistant

Howard County Detention Center
12.2023 - 07.2024
  • Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
  • Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
  • Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
  • Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
  • Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
  • Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.

Security Officer

Allied Universal Security Services
05.2023 - 12.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Sales Associate

Nordstrom Rack
09.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Janitor

Easterwood Recreation Center
07.2022 - 09.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Concessions Worker

AMC Theatres
09.2021 - 07.2022
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.

Cashier

Popeyes® Louisana Kitchen
01.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High school diploma -

Woodlawn High School
Baltimore County, MD
06.2023

Skills

  • Security
  • Dietary department experience
  • Sanitation
  • Serving
  • Hospitality
  • Customer service (3 years)
  • Communication skills (5 years)
  • Law enforcement (2 years)
  • Senior care (2 years)
  • Writing skills
  • Vital signs
  • Supervising experience
  • Heavy lifting
  • Teaching
  • Experience with children
  • Deep cleaning processes
  • Customer support

Certification

  • Guard Card
  • Driver's License
  • CPR Certification
  • First Aid Certification
  • Cosmetology License
  • Armed Security License
  • Class D Security
  • PERC Card
  • Professional In Human Resources
  • SHRM Certified Professional
  • Certified Dental Assistant
  • Radiology Certification
  • Registered Dental Assistant
  • Coronal Polish Certificate
  • Nitrous Oxide Certification
  • Sealant Certification
  • BLS Certification
  • AED Certification
  • Infection Control Certification
  • Certified Property Manager
  • Certified Apartment Manager
  • Real Estate License
  • Certified Behavioral Health Technician
  • EFDA Certification

Timeline

Call Center Representative

AT&T Wireless
07.2024 - Current

Dietary Assistant

Howard County Detention Center
12.2023 - 07.2024

Security Officer

Allied Universal Security Services
05.2023 - 12.2023

Sales Associate

Nordstrom Rack
09.2022 - 05.2023

Janitor

Easterwood Recreation Center
07.2022 - 09.2022

Concessions Worker

AMC Theatres
09.2021 - 07.2022

Cashier

Popeyes® Louisana Kitchen
01.2021 - 08.2021

High school diploma -

Woodlawn High School
Tanay Sweets