Tanay Watts
Pittsburgh,PA
Summary
To obtain a position where my dedication and expertise to health care be utilized.
Overview
10
10
years of professional experience
Work History
Account Representative Sr
UPMC
Pittsburgh, PA
06.2022 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Retained high-value clients by providing exceptional support and personalized service.
- Processed client payments and updated accounts.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Representative
Allegheny Health Network
Pittsburgh
02.2020 - 05.2022
- Access multiple CRM systems with confidential client information
- Provide exceptional customer service to all clients
- Verify accuracy of customer appointment dates, times and locations
- Maintain department productivity levels
- Utilize software programs and electronic tools to resolve customer inquiries.
Health Unit Coordinator
UPMC Mercy Hospital
05.2018 - 07.2020
- Handled day to day administrative duties
- Answered and direct calls
- Maintained electronic health records
- Communicated with patients, staff and physicians during patient hospital stays
- Verified insurance details.
Home Health Aide
Christian Home Health Care
09.2015 - 01.2018
- Performed a variety of housekeeping duties such as cooking, cleaning and grocery shopping
- Bathed clients, while being attentive to their needs and safety
- Reported health status of patients to nurses and other health care workers
- Took patients’ vitals
- Taught patients self-care skills.
Nursing Assistant
Holy Family Institute
03.2014 - 04.2015
- Answered patient calls
- Took patients’ vitals
- Transported patients
- Bathed clients, while being attentive to their needs and safety.
Education
Associates Degree - General Core Studies
Community College of Allegheny County
01.2020
General Core Studies -
Edinboro University
01.2010
Skills
- Microsoft Office
- Epic
- SharePoint
- Media Manager
Referencesavailable
Upon Request
Timeline
Account Representative Sr
UPMC
06.2022 - Current
Customer Service Representative
Allegheny Health Network
02.2020 - 05.2022
Health Unit Coordinator
UPMC Mercy Hospital
05.2018 - 07.2020
Home Health Aide
Christian Home Health Care
09.2015 - 01.2018
Nursing Assistant
Holy Family Institute
03.2014 - 04.2015
Associates Degree - General Core Studies
Community College of Allegheny County
General Core Studies -
Edinboro University