Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Tanaya Brooks

Tampa,FL

Summary

Smart student studying Information Of Technology and looking for related experience. Willing to listen and learn and excited to contribute in real-world environment to help find practical, actionable solutions for current needs.

Overview

4
4
years of professional experience

Work History

Collections specialist

JP Morgan & Chase Bank
05.2022 - Current
  • Efficiently manage customer concerns about payment plans
  • Build rapport with customers to successfully obtain payment
  • Maintained a thorough understanding of legal regulations related to collections
  • Exhibit oral and written communication in a clear precise manner
  • Meet weekly virtually with manager and team to discuss goals
  • Utilized various software programs such as Microsoft office suite to manage accounts receivable date.
  • Collect on delinquent accounts
  • Analyzed credit reports to assess customer payment history.

Customer Advocate- Technical Support- Chat Resolution specialist

Robinhood
03.2021 - 05.2022
  • Utilized advanced charting software to identify potential opportunities in the market
  • Build rapport with current and potential customers
  • Ensure all scheduled follow-ups with customers were successfully completed
  • Exhibit oral and written communication in a clear precise manner
  • Managed accounts with multiple exchanges, ensuring that all transactions are secure and compliant with regulations
  • Provided information to clients regarding buying and selling decisions for their portfolios of digital assets
  • Placed and lifted restrictions on clients’ accounts.

Customer Advocate

Maximus
08.2020 - 03.2021
  • Analyzed health benefits programs
  • Build rapport with customers to successfully enroll into healthcare plan
  • Identifying opportunities for cost saving or improved coverage health plans
  • Exhibit oral and written communication in a clear precise manner
  • Meet weekly virtually with manager and team to discuss goals
  • Process customer payments to ensure active service
  • Educate customers payment solutions.

Education

AS Information of Technology -

Ivy Tech Community College
12.2025

Certificate - Python Programming

ECornell
05-2024

Certificate - IT Support Professional(CompTIA CySA+

Med Certs
02-2024

High School Diploma -

Tampa Bay Technical High School
05-2020

Skills

  • Oral and written communication
  • Technical knowledge and comprehension
  • Problem-solver
  • Team Oversight
  • Performance Improvement Techniques
  • Proficiency in [Software]
  • Software Updates
  • Information Security
  • Machine Learning
  • Network Infrastructure Updates
  • Mobile Application Development

Leadership Experience

Successfully completed team projects. Increased company revenue ninety thousand, teaching others how.

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

References

Available upon request.

Timeline

Collections specialist

JP Morgan & Chase Bank
05.2022 - Current

Customer Advocate- Technical Support- Chat Resolution specialist

Robinhood
03.2021 - 05.2022

Customer Advocate

Maximus
08.2020 - 03.2021

AS Information of Technology -

Ivy Tech Community College

Certificate - Python Programming

ECornell

Certificate - IT Support Professional(CompTIA CySA+

Med Certs

High School Diploma -

Tampa Bay Technical High School

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Tanaya Brooks