Tanaya Green
Bellflower,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Case Manager
The People Concern
Los Angeles, CA
03.2025 - Current
- Coordinated comprehensive case management plans for diverse client populations.
- Conducted regular assessments to monitor client progress and adjust services accordingly.
- Facilitated access to resources such as housing, employment, and mental health services.
- Collaborated with multidisciplinary teams to develop effective intervention strategies.
- Implemented process improvements that enhanced service delivery efficiency.
- Advocated for clients' needs within community systems and organizations.
- Evaluated program outcomes to refine approaches and maximize client impact.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Repossession Administration
Yamaha Motor Co
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted field investigations to locate and secure repossessed vehicles.
- Collaborated with law enforcement to ensure safe recovery operations.
- Managed documentation for repossession processes, ensuring compliance with legal standards.
- Developed and maintained strong relationships with clients and financial institutions.
- Implemented process improvements that increased operational efficiency in repossession workflows.
- Maintained client trust by providing timely updates on the status of their accounts and recoveries.
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Reviewed borrower documentation for accuracy and compliance with lending policies.
- Prepared detailed reports summarizing loan trends and borrower profiles.
- Monitored loan performance to ensure compliance with applicable laws and regulations.
- Maintained up-to-date records of all loans originated or serviced within the organization.
- Assisted customers with questions about their current loans or those they are seeking to obtain.
Senior Loan Processor
CALIFORNIA CREDIT UNION
09.2020 - 08.2024
- Reviewed and verified all customer on-boarding documents for accuracy
- Communicated with customers to determine their loan needs and recommend the best loan products
- Determined debt to income ratios, researched credit records, prepared loan package documentation for submission into underwriting, prepared and maintained all paperwork for the loan, including loan disclosures
- Created repayment plans, completed loan contracts, and ensured clients are kept informed of the rules and requirements
- Submitted files to underwriters, ensuring compliance with established regulations and legal requirements
Senior Loan Processor
CITY NATIONAL BANK
01.2020 - 08.2020
- Reviewed and verified all customer on-boarding documents for accuracy
- Communicated with customers to determine their loan needs and recommend the best loan products
- Determined debt to income ratios, researched credit records, prepared loan package documentation for submission into underwriting, prepared and maintained all paperwork for the loan, including loan disclosures
- Created repayment plans, completed loan contracts, and ensured clients are kept informed of the rules and requirements
- Submitted files to underwriters, ensuring compliance with established regulations and legal requirements
Financial Support Services
NORDSTROMS CARD SERVICES
08.2019 - 12.2019
- Provided quality service to members to resolve problems and enhance their financial relationship with Bank of America
- Cross-sold banking products and services to members over the phone to encourage a full-financial relationship with the bank
- Assisted and trained members in using the automated services
- Advised and assisted members in making informed decisions regarding their accounts
- Serviced payroll deduction and direct deposit allocation requests to ensure timeliness and accuracy
- Completed account transaction requests made by members efficiently and effectively to ensure quality service
- Submitted adjustments and requests for research to appropriate departments timely and accurately
Junior Underwriter
BANK OF AMERICA
03.2016 - 07.2019
- Processed loans approved by an Underwriter in a timely and effective manner
- Verified conditions of customer approval to include customer income/assets documentation
- Resolved routine title issues, including vesting issues, child support liens, judgment liens, mechanic liens, and undisclosed liens reconveyances
Bankruptcy Specialist
BANK OF AMERICA
11.2014 - 03.2016
- Responsible for the filling of loan bankruptcy materials with appropriate attorney’s
- Ensure full compliance with loan bankruptcy regulations
- Monitors account through the loan bankruptcy process and contact appropriate parties when necessary
Junior Underwriter
BANK OF AMERICA
02.2012 - 07.2013
- Processed subordinations, resolved appraisal disputes, and coordinated closing activities
- Maintained a high level of customer service by being proactive in communication with customers, sales partners, including banking center associates, and realtors
- Cleared conditions and issued changes to the terms on previously approved loans
Human Resource Assistant
INTERCEPT YOUTH SERVICES
04.2010 - 02.2012
- Managed, organized, and updated files, records, correspondence, charts and reports
- Performed HR office services such as filing documents, printing reports and documents, stocking of equipment and supplies
- Handled discrete information related to employee relations, changes in the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters
- Set up meetings and interview schedules as part of recruitment process
- Received applicants and guided them, functioning as company representative
- Ordered and managed supplies, handled administrative duties phone calls and messages, incoming as well as outgoing
Senior Collector
BANK OF AMERICA
08.2008 - 08.2010
- Contacted delinquent, charged-off, and high-risk customers in order to secure payment and determine reason for delinquency on active loan and credit card accounts
- Understood regulatory and compliance requirements that applied to Collections and worked within those guidelines
- Worked with customers to establish full balance repayment plans and settlements
- Managed an established list of accounts on an automated collections system and auto-dialer
- Handled extensive research requirements for more complex billing problems and inquiries, holding an extensive knowledge of the organization, products and services
- Coached other less experienced collectors on policies, procedures and problem solving
Education
Bachelor of Science - Psychology
University of Phoenix
Master of Social Work -
Cappella University
Skills
- Dispute resolution
- Building relationships
- Negotiation skills
- Employee training and development
- Analytical thinking
- Operational efficiency
- Continuity planning
- HR development initiatives
- Client service focus
- Team collaboration
- Effective time management
- Data interpretation skills
- Risk assessment
- Regulatory compliance
- Financial analysis
- Data interpretation
- Customer service
- Problem solving
- Conflict resolution
- Cash flow analysis
- Collateral evaluation
- Documentation review
- Microsoft Excel
- Loan origination
- Portfolio management
- Debt restructuring
- Net operating income formulation
- Database management
- Credit policies
- Decision-making
- Relationship building
- Case documentation
- Time management
- Case management
- Crisis intervention
- Emotional awareness
- Treatment Planning
- MS office
- Referral coordination
- Resource management
- Case needs assessment
Timeline
Case Manager
The People Concern
03.2025 - Current
Repossession Administration
Yamaha Motor Co
03.2025 - Current
Senior Loan Processor
CALIFORNIA CREDIT UNION
09.2020 - 08.2024
Senior Loan Processor
CITY NATIONAL BANK
01.2020 - 08.2020
Financial Support Services
NORDSTROMS CARD SERVICES
08.2019 - 12.2019
Junior Underwriter
BANK OF AMERICA
03.2016 - 07.2019
Bankruptcy Specialist
BANK OF AMERICA
11.2014 - 03.2016
Junior Underwriter
BANK OF AMERICA
02.2012 - 07.2013
Human Resource Assistant
INTERCEPT YOUTH SERVICES
04.2010 - 02.2012
Senior Collector
BANK OF AMERICA
08.2008 - 08.2010
Bachelor of Science - Psychology
University of Phoenix
Master of Social Work -
Cappella University