Tanaya Harris
Philadelphia,PA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
Work History
Night Operations Supervisor
Brinks Cash Logistics
09.2023 - 02.2024
- In charge of overseeing the daily cash settlement operations, including deposit verification, change order preparation, inventory management, inventory adjustments
- Coordinated with daytime supervisors to address any potential issues or concerns that may arise during the transition period between shifts
- Analyzed salesforce data to identify trends in customer preferences, adjusting product offerings accordingly
- Managed inventory levels to minimize stock shortages/overages and maintain optimal stock levels throughout the night for clients
- Enhanced client satisfaction by 40% through timely resolution of complaints using Salesforce, reducing repeat issues by 25% and increasing customer retention by 15%
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Credit Card Specialist
WSFS Bank
03.2020 - 02.2023
- Handled a variety of routine and non-routine functions and services for WSFS Debit Cards, Credit Cards, ATM Cards, ACH, and HELOC Cards
- Investigated, researched, and provided error resolution for disputes, possible fraudulent activity, cardholder record maintenance issues, card status maintenance issues, and/or compliance concerns
- Provided support to Retail Banking Offices and the Contact Center, investigating disputed debit cards to reduce the Bank's losses; responsible for the daily reconciliation of the Bank Card general ledgers and processing of charge-offs
- Processed daily credit card/debit reconciliation settlements for Debit and Credit Cards, prepared month-end close entries, and performed analysis and reconciliations for the Bank Card department
- Led projects for the new credit card and settlement programs, escalated differences as needed, such as fraudulent activity, to the department manager and/or Operational Risk department
- Performed new card set-up and business cardholder maintenance for all credit card accounts and debit card maintenance
- Troubleshoot payment processing issues and worked with technical teams for resolutions.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
Relationship Banker
Citizens Bank
02.2018 - 04.2019
- Utilized banking software to perform data entry and analysis to provide suitable recommendations to customers on their spending and expenses
- Computed debt and income information on individual households to come up with debt consolidating strategies, resulting in complete customer satisfaction
- Conducted over 200 teller transactions daily with high attention to detail
- Responsible for operation and auditing procedures on branch and ATM cash machines, effectively reducing human error by 15%.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Analyzed customers' financial information to deliver personalized account guidance.
Head Teller
TD Bank
01.2014 - 02.2018
- Led and trained over 10 new hires on technical teller skills in the branch, achieving 100% retention for all trainees
- Performed data entry and record-keeping duties on daily teller transactions, filing appropriate documentation according to internal compliance rules
- Performed daily and monthly audits to comply with bank regulations
- Balanced and audited Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) and Vaults as necessary, along with monthly auditing.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored and trained new tellers on bank procedures and customer service standards.
Education
High School Diploma -
Furness High School
Skills
- Workload prioritization
- Employee Evaluation
- Data Analytics
- Operations Management
- Staff Management
- Inventory Control
Timeline
Night Operations Supervisor
Brinks Cash Logistics
09.2023 - 02.2024
Credit Card Specialist
WSFS Bank
03.2020 - 02.2023
Relationship Banker
Citizens Bank
02.2018 - 04.2019
Head Teller
TD Bank
01.2014 - 02.2018
High School Diploma -
Furness High School
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