Tanaya Lynn Omran
Phoenix
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
Work History
Senior Server Associate & Barista
Essence Bakery
03.2024 - Current
- Oversaw daily operations, ensuring smooth service and optimal customer satisfaction.
- Maintained strict adherence to safety and sanitation protocols in food preparation and delivery. Prepared a variety of hot and cold beverages, serving up to 250 guests daily.
- Managed inventory through effectively ordering and stocking, beverages, and front of house supplies.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Mentored junior staff, enhancing team performance and service quality.
Medical Receptionist
SMIL Imaging
07.2023 - 03.2024
- Completed insurance verification, secured copays, confirmed deductibles, and checked on previous balances.
- Operated computer system using multiple software packages and applications.
- Met productivity, quality, accuracy and collection benchmarks.
- Managed and authenticated all patient referrals while handling medical record requests.
- Answered phone calls and messages for 12 technician and medical facility, scheduling appointments
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receiving Inspector
GXO Logistics Terra Staffing Agency
11.2022 - 05.2023
- Ensured quality assurance processes and procedures are followed
- Inspected are completed per blueprints, MIL-STDs, technical procedures, specifications.
- Experience in Material and Inventory Control-type systems such as SAP (PRISM)
- Initiate a non-conformance report during new product inspections regarding defects.
- Assist with reducing backlog to 2% with in 3 months of working with the company
Clinical Receptionist
The Retina Institute
11.2021 - 11.2022
- Coordinated scheduling appointments for 10 physicians in 5 different locations throughout Missouri and Illinois.
- Obtain patient insurance, demographics, and referral information
- Ensured patients were treated in a prompt and courteous manner
- Collected copay and went over financial responsibilities
Administration Assistant
Desert Vista Surgical Center
04.2017 - 10.2021
- Prepared correspondence, memos, letter, and emails in timely manner
- Experience processing medical claims for outpatient treatments for 3 physicians at 3 locations.
- Ensured patient experience is of high-quality standards through efficient communication
- Scheduled patient appointments with multiple providers and locations
Education
Diploma - General
Centennial Hs
Las Vegas, NV01-2007
Certificate - Baking And Pastry
Le Cordon Bleu
Las Vegas, NV07-2011
Skills
- Written & Oral communication
- EMR systems proficiency
- HIPAA compliance
- Medical terminology
- Scheduling coordination
- Organizational Management
- Professional level of Interpersonal skills
- Effective problem resolution
- Follow-up coordination
Timeline
Senior Server Associate & Barista
Essence Bakery
03.2024 - Current
Medical Receptionist
SMIL Imaging
07.2023 - 03.2024
Receiving Inspector
GXO Logistics Terra Staffing Agency
11.2022 - 05.2023
Clinical Receptionist
The Retina Institute
11.2021 - 11.2022
Administration Assistant
Desert Vista Surgical Center
04.2017 - 10.2021
Certificate - Baking And Pastry
Le Cordon Bleu
Diploma - General
Centennial Hs