Tanaya Minor
Philadelphia,PA
Summary
Enthusiastic about helping patients get necessary medical support by direct patient care, obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Jefferson Abington Hospital
01.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Unit secretary
MLH Riddle Hospital
10.2022 - 10.2023
- Assists nurses, physicians and other health care providers in emergency situations by arranging for emergency studies, placing routine, CODE and STAT telephone pages
- Arranges for patient transport as needed
- Complete patient consults, for various departments.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Service Representative
Bryn Mawr Medical Association
08.2022 - 10.2022
- Greeted patients upon entry verify patient demographics, insurance, and collected copays
- Assist patients with checking in and out, scheduling cardiology appointments, and testing done in office or in hospital
- Answer patients incoming calls, and assist accordingly to multiple doctors and doctor's task
- Provide precert and referral information based on insurance.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Patient Care Coordinator
Asembia
09.2019 - 07.2022
- Completed prescription intake process while verifying patient insurance coverage and medical and pharmacy benefits
- Coordinated prescriptions processing and delivery options with patients and pharmacies
- High volume inbound and outbound calls to patients, medical doctor's offices, and pharmacies to make sure Rx's are received correctly
- Ensure proper documentation of prescription initiation through completion front desk clerk performing check-in and checkout.
Scheduler
St. Christopher Hospital
03.2017 - 09.2019
- 7Answered approximately incoming calls for hospital medical office appointment scheduling
- Input patient demographics, and accurate insurance
- Processed prior authorization request when needed.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Care Senior Associate Precertification Specialist
Cigna Health Springs
03.2013 - 04.2017
- Received authorization fax request for members, hospital, and provider offices
- Review authorization request make appropriate determinations using internal guidelines
- Received incoming calls from providers to create new authorization request or to check status.
- Escalated high priority fax request needing nurses approvals to appropriate department.
Medical Biller
Broad & Grange Family Practice
06.2009 - 12.2012
- Gather and input patient demographics and insurance information
- Updated and organized medical records, including electronic health records
- Scheduled and coordinate appointments
- Responsible for A/R follow up for commercial and government insurance.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
High School Diploma -
Delaware Valley High School
Philadelphia, PA06.2004
Skills
- Insurance Claims
- Nursing Unit Operations
- EMR Systems
- Medical Records Management
- Payment Collection
- Appointment Scheduling
- Patient Referral
- Unit Secretary Training
- Call Transfers
- Customer Service
- Patient Eligibility Requirements
- Teamwork and Collaboration
- Scheduling Tests and Procedures
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
Timeline
Patient Care Technician
Jefferson Abington Hospital
01.2024 - Current
Unit secretary
MLH Riddle Hospital
10.2022 - 10.2023
Patient Service Representative
Bryn Mawr Medical Association
08.2022 - 10.2022
Patient Care Coordinator
Asembia
09.2019 - 07.2022
Scheduler
St. Christopher Hospital
03.2017 - 09.2019
Care Senior Associate Precertification Specialist
Cigna Health Springs
03.2013 - 04.2017
Medical Biller
Broad & Grange Family Practice
06.2009 - 12.2012
High School Diploma -
Delaware Valley High School
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