Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Tanaya Strickland

Tanaya Strickland

OMAHA,NE

Summary

Goal-oriented Customer Service Manager with 6 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

10
10
years of professional experience
1
1
Certification
1
1

Safe serve

Work History

Cashier

Walmart
08.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Food Service Worker

Boystown
02.2023 - 08.2023
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Customer Service Manager

WALMART
Omaha, NE
10.2015 - 07.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

High School Diploma -

FATHAR FLANAGAN HIGH, 2608 HAMILTON

Skills

  • Continuous Improvements
  • Leading Team Meetings
  • Policy Enforcement
  • Handling Escalations
  • Cash Register Operations
  • Retail Knowledge
  • Leadership

Accomplishments

  • Successfully recruited and trained many new customer service representatives.
  • Supervised team of 5 staff members.

Certification

  • CM - Certified Manager Certification
  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Additional Information

Was promoted within the Walmart company total of 3 times , Started as a cashier 2015 ,2016 was promoted to CSM ,2017 was promoted to the ZM.

Timeline

Cashier - Walmart
08.2023 - 04.2025
Food Service Worker - Boystown
02.2023 - 08.2023
Customer Service Manager - WALMART
10.2015 - 07.2022
FATHAR FLANAGAN HIGH - High School Diploma,

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