20+
Tanaya S. Allen
Windsor Mill,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
Work History
Patient Care Coordinator
National Institutes Of Health, NIH
05.2019 - Current
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Engaged with patients to provide critical information.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Worked with patients to schedule tests and procedures.
Medical Support Assistant
National Institutes Of Health, NIH
10.2008 - 05.2019
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Insurance Coordinator
Advanced Surgery Center
10.2007 - 03.2008
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Verified insurance and communicated coverage to staff and patients.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Processed and recorded new policies and claims.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Verified client information by analyzing existing evidence on file.
Education
Certificate Of Completion - Phlebotomy/IV
Empire Careers
New York, NY01.1995
Certificate Of Completion - Medical Assisting
Career Resources Inc
NewYork, NY11.1994
Skills
- Appointment Confirmation
- Strategic Planning
- Patient Registration
- Patient Assessments
- Collection Management
- Time Management
- Satisfaction Assessment and Tracking
- Professional Relationships
- Clerical and Filing Support
- Organization and Time Management
- Coordinate Referrals
- Critical Thinking Skills
- Improve Patient Care
- Medical Terminology
- Punctual and Hardworking
- Delinquent Accounts Monitoring
- Health Information Access Management
- Customer Service
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Multitasking Abilities
- Medical Filing
- Scheduling
- Healthcare Operations
- Reliability and Dedication
- Office Supplies and Inventory
- Attention to Detail
Accomplishments
- Awarded Director’s Award " in 2018 &.2021
Timeline
Patient Care Coordinator
National Institutes Of Health, NIH
05.2019 - Current
Medical Support Assistant
National Institutes Of Health, NIH
10.2008 - 05.2019
Insurance Coordinator
Advanced Surgery Center
10.2007 - 03.2008
Certificate Of Completion - Phlebotomy/IV
Empire Careers
Certificate Of Completion - Medical Assisting
Career Resources Inc
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