Tanaye Amis
Philadelphia,PA
Summary
I have over 10 years of experience in customer service, excelling in enhancing customer satisfaction, resolving inquiries, and improving service delivery. I am seeking a lead role to leverage my communication, problem-solving, and operational skills. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Remote Customer Reservation Rep
Global Contact Services
New York , NY
2021.07 - 2023.11
- Effectively handled large volume of customer inquiries while coordinating tailored transportation accommodations, resulting in a 30% increase in resolving issues efficiently
- Boosted customer satisfaction by 50% by proactively reaching out to customers and efficiently resolving service delays and concerns via email and outbound calls
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Greeted customers and responded to inquiries in a timely manner.
ABC Maintenance Supervisor
Harvard Services Group
New York , NY
2022.04 - 2023.04
- Performed nighttime cleaning and sanitization of office spaces
- Ensured adherence to COVID 19 protocols
- Provided training to a group of 20-30 workers on various protocols, tasks, and cleaning supply instructions
- Conducted interviews with potential team members
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Maintained accurate records of all maintenance activities performed.
Clinical Supervisor
Pacific College of Health and Science
New York
2021.10 - 2023.04
- Updated patient records for each academic term
- Checked in patients for appointments, managed payout transactions.
- Efficiently managed patient scheduling by utilizing both phone and face-to-face interactions
- Managed inventory and replenished massage and acupuncture supplies for intern students
- Updated schedule for next day check-in appointments for patients.
- Assigned rooms for each intern student.
- Conducted thorough record keeping, prepared patient charts, and executed monthly floor audits to maintain clinic standards.
Store Supervisor
Trader Joes
New York
2019.05 - 2022.02
- Maintained inventory accuracy by restocking shelves and confirming product availability, facilitating seamless customer access to goods.
- Successfully handled 3 bell ring requests while providing cashier support
- Answered customer support calls while assigned on bridge duty
- Managed tilting transactions by eliminating high denomination bills from cash register
- Conducted regular maintenance tasks such as cleaning and changing trash bins.
- Organized and distributed incoming shipments to enhance store operational efficiency
Education
AOS, Massage Therapies -
PCHS
04.2023
Skills
- Customer Service
- Sales
- Management
- Supervising
- All Microsoft
- Call Center Operations
- Customer Support
- Remote Work
Timeline
ABC Maintenance Supervisor
Harvard Services Group
2022.04 - 2023.04
Clinical Supervisor
Pacific College of Health and Science
2021.10 - 2023.04
Remote Customer Reservation Rep
Global Contact Services
2021.07 - 2023.11
Store Supervisor
Trader Joes
2019.05 - 2022.02
AOS, Massage Therapies -
PCHS
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