Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tanazah Miller

Summary

Proven track record in enhancing customer loyalty and exceeding productivity targets, notably at Amazon. Skilled in problem-solving and Microsoft Office, adept at resolving complex customer issues with empathy and efficiency. Demonstrated ability to improve customer satisfaction through critical thinking and effective communication, achieving results through active listening and dispute resolution. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
01.2021 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Warehouse Associate

Amazon
11.2019 - 01.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Customer Service Representative

Teleperformance USA
06.2018 - 11.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Applied Science - Business Management

Ivy Tech Community College of Indiana
Valparaiso, IN
05.2026

Cosmetology License - Cosmetology

Tricoci University of Beauty Culture, LLC - Highland
Highland, IN
08.2019

High School Diploma -

Merrillville High School
Merrillville, IN
06.2018

Skills

  • Customer Service
  • Problem-Solving Abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Live Chat Support
  • Dispute Resolution
  • Proficient Microsoft Office Navigation
  • Escalation Management
  • Microsoft Outlook

Accomplishments

  • I have achieved 95% quality ratings from handling incoming calls and chats with exceeding accuracy and efficiency.
  • I documented and resolved highly escalated cases, leading to a satisfactory customer resolution.

Timeline

Customer Service Representative

Concentrix
01.2021 - Current

Warehouse Associate

Amazon
11.2019 - 01.2021

Customer Service Representative

Teleperformance USA
06.2018 - 11.2019

Associate of Applied Science - Business Management

Ivy Tech Community College of Indiana

Cosmetology License - Cosmetology

Tricoci University of Beauty Culture, LLC - Highland

High School Diploma -

Merrillville High School

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Tanazah Miller