Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanbir Raihan

Buffalo,NY

Summary

District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Overview

11
11
years of professional experience

Work History

District Manager

Dominos's Pizza
05.2021 - Current
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Supervised 4 locations to enforce high-quality standards of operation.
  • Held meetings with director to identify techniques to overcome sales obstacles.

General Manager

Domino's Pizza
01.2019 - 05.2021
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Manager

Domino's Pizza
01.2018 - 01.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Crew Team Member

Dominos Pizza Inc.
11.2017 - 01.2018
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Participated in ongoing training programs to continuously improve skills and knowledge of company procedures.

Shift Leader

Dunkin' Donuts
08.2013 - 07.2017
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

Associate of Arts - Business Administration

Erie Community College
Buffalo, NY

High School Diploma -

John Adams High School
Ozone Park, NY
08.2015

Skills

  • Proposal Development
  • Leadership Development
  • Territory Management
  • Profitability Optimization
  • Staff Recruiting
  • Budget Management
  • Multi-unit management
  • Action Plans
  • Sales Reporting
  • Staff Management
  • Staff Development
  • Sales Forecasts
  • Leadership skills

Languages

English
Full Professional
bangla
Native or Bilingual

Timeline

District Manager

Dominos's Pizza
05.2021 - Current

General Manager

Domino's Pizza
01.2019 - 05.2021

Assistant Manager

Domino's Pizza
01.2018 - 01.2019

Crew Team Member

Dominos Pizza Inc.
11.2017 - 01.2018

Shift Leader

Dunkin' Donuts
08.2013 - 07.2017

Associate of Arts - Business Administration

Erie Community College

High School Diploma -

John Adams High School

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Tanbir Raihan