Tanchell Anderson
Upland,California
Summary
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Customer Service Member
Loma Linda Hospital
Loma Linda, Ca
09.2021 - 06.2023
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Used knowledge base systems and work processes to help customers
- Addressed customer concerns and complaints and resolved issues promptly
- Answered inbound calls to greet and assist customers with various needs and questions.
- Greeted customers and responded to inquiries in a timely manner.
- Answered incoming calls promptly and directed them to the appropriate department or individual.
Customer Service Representative
IEHP
Rancho Cucamonga, California
06.2021 - 09.2021
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Utilized organizational computer systems to look up and record information concerning member accounts
- Responded to concerns or complaints of members and provided prompt corrective action and comprehensive solutions
- Responded to questions and followed up on customer interactions
- Coordinated responses to problems involving multiple departments and personnel.
Customer Service Representative
QVC
Ontario, CA
04.2019 - 05.2021
- Addressed customer concerns and complaints and resolved issues promptly
- Responded to customer questions and complaints and documented consumer communications
- Returned customer calls and responded to inquiries and complaints.
Customer Service Representative
AT&T
North Hollywood, CA
12.2000 - 05.2015
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Addressed customer concerns and complaints and resolved issues promptly
- Trained new associates on store programs and policies
- Used knowledge base systems and work processes to help customers
- Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
- Answered incoming calls and assisted customers with questions
- Conducted follow-up calls at customer locations
- Returned customer calls and responded to inquiries and complaints.
Education
High School Diploma -
John Muir High School
Skills
- Call escalation
- Conflict resolution
- Data entry
- Customer service
- Multi-line telephone operations
- Call center procedures
- Client communication
- CRM software use
- Scheduling
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Appointment Scheduling
Timeline
Customer Service Member
Loma Linda Hospital
09.2021 - 06.2023
Customer Service Representative
IEHP
06.2021 - 09.2021
Customer Service Representative
QVC
04.2019 - 05.2021
Customer Service Representative
AT&T
12.2000 - 05.2015
High School Diploma -
John Muir High School
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