Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanda Neal

Luttrell,TN

Summary

Accomplished Treatment Plan Coordinator with a proven track record at Dr. Lee Ann Hovious DMD, enhancing patient satisfaction and improving revenue collection through expert coordination and HIPAA-compliant practices. Skilled in Eaglesoft annd Dentrix Ascend, adept at multitasking and maintaining meticulous records, significantly contributing to office efficiency and patient care excellence. Processing dental claims and seeing that everything is followed through so that patient get maximum coverage. Creating and presenting treatment plans to patients and going over the financials aspect of said treatment and seeing what is best way for them to proceed in order to accomplish the treatment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Treatment Plan Coordinator/ Front Office

Dr Lee Ann Hovious DMD
06.2021 - Current
  • Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
  • Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
  • Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
  • Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
  • Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
  • Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Completed patient referrals to other medical specialists.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
  • Chairside Assisting
  • Sterilization
  • Daily deposits

Lead Dental Assistant

Dental Care Of Oxford
09.2005 - 06.2020
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Scanned patients for various dental treatments with Cadent Itero scanner
  • Taking and making impressions for retainers and temporaries/essix
  • Placing orders
  • Assisting everyone from front office to hygienist to sterilization
  • Maintaining OSHA/HIPPA standard , seeing that records are in order

Education

LPN

Ivy Tech Community College
Lawrenceburg, IN

Dental Assisting - Dental Assisting

Institute of Media And Dental Technology
Fairfield, OH
08.2005

Diploma - Business

Lincoln High School
Cambridge City, IN
06.1999

Skills

  • HIPAA Compliance
  • Clinical Documentation
  • Insurance Verification
  • Patient Care Coordination
  • Appointment Scheduling
  • Attention to Detail
  • Multitasking ability
  • Organizational Skills
  • Claims Processing
  • Office Administration
  • Patient documentation
  • Follow-up care
  • Proficient in Eaglesoft and Dentrix Assend
  • Filing and Recordkeeping
  • Certified in CPR/AED
  • Basic Life Support for Health Care Providers (BLS)
  • Chairside Assisting/Circulating Assistant
  • Sterilization

Certification

BLS/CPR/AED certified

RDA certification

Dental Radiology certification

OSHA/HIPPA training

Timeline

Treatment Plan Coordinator/ Front Office

Dr Lee Ann Hovious DMD
06.2021 - Current

Lead Dental Assistant

Dental Care Of Oxford
09.2005 - 06.2020

LPN

Ivy Tech Community College

Dental Assisting - Dental Assisting

Institute of Media And Dental Technology

Diploma - Business

Lincoln High School

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