Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Tandalaya Richard

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused Billing Clerk with 11 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency. Detail-oriented and methodical Billing Coordinator offering 13 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

29
29
years of professional experience

Work History

Billing Coordinator

Republic Services
06.2013 - Current
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
  • Entered details into accounts and tracked payments.
  • Reduced billing errors through consistent review and reconciliation of account discrepancies.
  • Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
  • Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Monitored customer accounts to identify and rectify billing issues.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Worked with multiple departments to check proper billing information.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Collaborated with customers to resolve disputes.

Billing and Collections Specialist

Republic Services
11.2010 - 06.2013
  • Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
  • Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
  • Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
  • Improved billing accuracy by diligently reviewing and verifying invoice data.
  • Coordinated with sales representatives to address any billing disputes or issues effectively.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Negotiated to collect balance in full.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.

Dispatcher

Republic Services
06.2010 - 11.2010
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.

Special Belt Planner

Intralox
11.1994 - 03.2010
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Optimized inventory control, reducing waste and improving cost effeciency.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Streamlined workflow processes for improved team productivity and project outcomes.
  • Developed comprehensive training programs for new hires within the Planning department, ensuring seamless integration into the team.
  • Spearheaded change management initiatives, fostering a culture of continuous improvement throughout the organization.
  • Recognized potential issues with inventory and quality control and engineered changes.

Education

No Degree -

USL
Lafayette, LA

Skills

  • Audit Support
  • Deadline-oriented
  • File Management
  • Data entry proficiency
  • Dispute Resolution
  • Invoicing expertise
  • Due diligence
  • Research
  • Invoice Processing
  • Research and due diligence
  • Billing systems and software
  • Month-end closing procedures
  • Invoicing proficiency
  • Payment posting
  • Customer Service
  • Billing and Invoicing
  • Word Processing
  • Account Reconciliation
  • Accounting Support
  • Invoicing prowess
  • Payment Processing
  • Inquiry Handling

Hobbies

Love working with my hands. Have built my own shed. Do gardening, maintain my own lawn and have volunteered with Rebuild New Orleans through job initiated projects. Handy with power tools.

Timeline

Billing Coordinator

Republic Services
06.2013 - Current

Billing and Collections Specialist

Republic Services
11.2010 - 06.2013

Dispatcher

Republic Services
06.2010 - 11.2010

Special Belt Planner

Intralox
11.1994 - 03.2010

No Degree -

USL

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Tandalaya Richard