Tandeka Hicks-Houston
Cantonment,FL
Summary
Driven Dual Store Manager/ District Trainer with knowledge and experience to guide and direct retail stores across multiple locations. Successful background enhancing service quality and profitability. Dedicated to creating visually appealing and welcoming environments to generate sales and build loyal customer base.
Overview
11
11
years of professional experience
Work History
Dual-Store Manager/District Training Manager
Sally Beauty Holdings Inc.
01.2019 - Current
- Manage 2 store locations with a range 6-10 employees
- Train, manage and motivate employees to promote professional skill development.
- Recruit and hire individuals demonstrating passion, dedication and added value to team.
- Achieve sales quotas for both the store and individual goals
- Provides the opportunity to save sales, survey and enhance customer experiences
- Coach the sales team on effective sales skills
- Works a scheduled shift within assigned stores
- Provide hands on coaching to Beauty Advisors
- I ensure that all cash handling, till reconciliation and bank deposits are conducted according to company policy
- I am responsible for overseeing store schedule and employee time sheets
- I oversee operational functions of store in conjunction with DM
- Responsible for inventory reconciliation, control, and delivery in conjunction with DM's goals and objectives, must comply with inventory aging policies
- Conduct and coordinate new hire orientation in conjunction with the training department, to ensure a professional, consistent training program for all new employees within the store
- Lead regular meetings with all sales staff to assist them in achieving their goals
- Establish and maintain effective working relationships with all Managers and Beauty Advisors while continually updating them on products, promotions and/or procedures as related to sales, service and support.
- Help build a strong new hire team but providing training to get them to achieve all company's selling goals.
Store Manager / District Trainer
Citi Trends
08.2014 - 12.2019
- Manage 1 store locations with a range 6-10 employees
- Train, manage and motivate employees to promote professional skill development.
- Recruit and hire individuals demonstrating passion, dedication and added value to team.
- Achieve sales quotas for both the store and individual goals
- Provides the opportunity to save sales, survey and enhance customer experiences
- Coach the sales team on effective sales skills
- Works a scheduled shift within assigned stores
- Provide hands on coaching to Wireless Consultants
- I ensure that all cash handling, till reconciliation and bank deposits are conducted according to company policy
- I am responsible for overseeing store schedule and employee time sheet
- Responsible for inventory reconciliation, control, and delivery in conjunction with DM's goals and objectives, must comply with inventory aging policies
- Conduct and coordinate new hire orientation in conjunction with the training department, to ensure a professional, consistent training program for all new employees within the store
- Lead regular meetings with all sales staff to assist them in achieving their goals
- Establish and maintain effective working relationships with all Wireless Consultants while continually updating them on products, promotions and/or procedures as related to sales, service and support.
- Help build a strong new hire team but providing training to get them commission selling
Store Manager
Bath & Body Works
08.2013 - 07.2014
- Collaborated with sales associate to develop and implement action plans and incentives to drive and improve performance
- Served as the primary point of support for real time coaching and development, adherence to process and policy, and performance improvement.
- Support team to ensure proper coverage and support for customers
- Right fit customer into the needs
- Drive sales and foot traffic by scheduling right people in place
Education
Associate Of Business Administration - Business Management
Pensacola Junior College
Pensacola, FLHigh School Diploma -
Woodham High School
Pensacola, FL06.1991
Skills
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Seasoned in conflict resolution
- Courteous demeanor
- Energetic work attitude
- Sales orientation
- Employee scheduling
- Team building and motivation
- Issue and conflict resolution
- People skills
Timeline
Dual-Store Manager/District Training Manager
Sally Beauty Holdings Inc.
01.2019 - Current
Store Manager / District Trainer
Citi Trends
08.2014 - 12.2019
Store Manager
Bath & Body Works
08.2013 - 07.2014
Associate Of Business Administration - Business Management
Pensacola Junior College
High School Diploma -
Woodham High School
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