Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively.
Overview
10
10
years of professional experience
Work History
Sr. Account Executive, Group Events & Hospitality
Arizona Diamondbacks
Phoenix, AZ
04.2022 - Current
· 2025: Pending results.Pacing well. Currently at $1,265,000 as of 8/9/25.
· 2024: Sold $1,260,000 in inventory, surpassing the elevated sales goal set by leadership of $1,100,000.
· 2023: Sold $810,000 in inventory, surpassing the increased sales goal set by leadership of $480,000.
· 2022: Sold $450,000 in inventory, surpassing the sales goal set by leadership of $180,000.
· The above stats included season ticket packages, organizing group and corporate outings, conducting group theme nights and selling luxury suites.
· Led the entire sales floor in prospecting new accounts for four consecutive seasons by relentlessly identifying and qualifying companies that aligned with organizational sales objectives.
· Sold luxury suites for concerts and non-baseball events.
Ticket Sales and Event Operations Representative
Chicago Cubs Spring Training
Mesa, AZ
08.2021 - 04.2022
Completed 5,450 activities (phone calls, emails, meetings, etc.) over a 2-month renewal window to season ticket holders, groups, and waitlist conversions. Most on the sales team by over 2,500 activities.
Renewed 83% of 263 season ticket holder accounts for the 2022 Chicago Cub’s Spring Training season for a total revenue of $711,290.
Converted waitlist members to new season ticket holders generating $97,139. While also engaging in the add/upgrade and relocation periods for current season ticket holders generating additional revenue.
Utilized both Salesforce CRM database and Provenue/Tickets.com ticketing software to manage clients’ accounts.
Prospected and managed 400+ group accounts while being the main point of contact for group coordinators.
Partnership Sales and Marketing Intern
Hurricane Junior Golf Tour
Orlando, FL
04.2021 - 08.2021
Generated $75,000+ of revenue through inbound/outbound sales calls/emails with a focus on memberships and tournament registrations while also obtaining new Academy Partners.
Assisted the Manager of Academy Partnerships in servicing and maintaining all current partners by helping build, maintain, and align partner relationships and goals that led to partner satisfaction and retention.
Utilized Monday.com CRM database to review current academies and help fulfill 40+ partnership agreements.
Completed 60+ outbound calls per day to prospective members and event registrants to help promote the partnership as well as the sale of tournament memberships and registrations via outbound calls, emails and setting phone appointments for partnership manager.
Sales Consultant
CarMax
Atlanta, GA
04.2019 - 08.2021
Met and exceeded monthly sales goal of 20-25 cars sold, utilizing a face-to-face sales process consisting of relationship building and qualifying the buyer while assessing their needs and finding the right vehicle that fits their budget.
Provided excellent customer service that resulted in client satisfaction as well as repeat and referral business.
Utilized salesforce to store and maintain customer information that organized and streamlined the car buying process.
Group Sales Representative
Center for Civil and Human Rights
Atlanta, GA
11.2017 - 11.2018
Responsible for over $144,000 in sales with a monthly average of $12,000 by upselling luxury experiences, explaining benefits, booking groups and yearly memberships.
Exhibited the ability to adapt in client interactions as a sales approach to best suit the needs of clients.
Upsold memberships and group package deals through setting up sales tables at local area events, making business to business sales pitches, as well as making 60+ cold calls daily.
Membership Sales Representative
Georgia Aquarium
Atlanta, GA
12.2015 - 05.2018
Generated $19,000+ in monthly revenue by meeting and exceeding weekly and monthly ticket and membership sales goals through a combination of working sales tables and phone calls.
Provided best in class customer service resulting in high levels of satisfaction and retention as well as upselling opportunities.
Helped to manage membership accounts using CRM software databases Galaxy and tessitura software.
Education
M.S. - Recreation & Sports Administration
Western Kentucky University
Bowling Green, KY
07.2021
Andrew Young School of Policy Studies - Public Policy
Georgia State University
Atlanta, GA
05.2017
Skills
Salesforce CRM
Ticketing software
Revenue generation
Customer account management
Group sales strategies
Customer relationship management
Timeline
Sr. Account Executive, Group Events & Hospitality
Arizona Diamondbacks
04.2022 - Current
Ticket Sales and Event Operations Representative
Chicago Cubs Spring Training
08.2021 - 04.2022
Partnership Sales and Marketing Intern
Hurricane Junior Golf Tour
04.2021 - 08.2021
Sales Consultant
CarMax
04.2019 - 08.2021
Group Sales Representative
Center for Civil and Human Rights
11.2017 - 11.2018
Membership Sales Representative
Georgia Aquarium
12.2015 - 05.2018
M.S. - Recreation & Sports Administration
Western Kentucky University
Andrew Young School of Policy Studies - Public Policy
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant