Tandra Hinton
Dundalk,MD
Summary
Dedicated professional with extensive experience in providing comprehensive care and support to diverse client populations. Proven ability to leverage strong communication and interpersonal skills to build positive relationships and enhance client satisfaction. Consistent track record of maintaining a safe, supportive environment tailored to individual needs, ensuring optimal outcomes for all clients. Committed to fostering an inclusive atmosphere that promotes well-being and empowerment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Itineris Baltimore
08.2025 - Current
- Monitor client progress, documenting observations to inform adjustments in support strategies.
- Document progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assist clients with daily living needs to maintain self-esteem and general wellness.
- Assist clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participate in ongoing training opportunities to stay current on best practices in disability support services.
Certified Nursing Assistant
AME Home Care
02.2019 - Current
Geriatric Nursing Assistant
ConnectRN
02.2018 - Current
Direct Support Professional
The Arc Of Baltimore
12.2022 - 07.2025
- Facilitated daily living activities for individuals with disabilities, promoting independence and personal growth.
- Implemented individualized support plans to enhance client engagement and skill development.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients' needs.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Geriatric Nursing Assistant
FutureCare Courtland
08.2016 - 02.2018
Sales Associate
Macy's
11.2015 - 12.2015
- Engage the customer through conversation to determine his or her needs
- Work with other sales associates to achieve store goals and sales plan
- Correctly handle all register transactions
- Know where merchandise are located in the store
- Maintain upkeep of department assigned to
Geriatric Nursing Assistant
Frankford Nursing and Rehabilitation
03.2010 - 03.2011
- Work directly with elderly patients to ensure their comfort and well being... Bathe Dress Feed Transport
- Prepare for appointments clean and organize patients rooms and change bed linen take blood pressures and temperatures
- Transferring a patient from bed to wheelchair using a gait belt, perineal care, foot care, positioning on side, mouth care, performed modified range of motion, measuring urine output
Hostess
Uno Chicago Grill
04.2007 - 12.2009
- Greet guests and patrons personally and on the telephone
- Offer appropriate seating arrangements
- Present menus and take orders
- Ensure the quantity of menus is sufficient to cater to the number of guests
- Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
- Set up dining rooms and make reservation arrangements
- Maintain clean and organized tables and work area
- Assist room service when and as needed
- Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
- Highly skilled in greeting guests, escorting to tables, seating, and providing them with menu and daily specials
- Demonstrated ability to anticipate and address guests' service needs and thank guests with genuine pleasure
- Substantial knowledge of the menus of bars, restaurant, and room service
- In-depth knowledge of answering telephones in a suitable manner
- Hands-on experience in assigning work tasks and organize activities of dining room workers to make sure timely and polite service to patrons
- Proven record of inspecting dining room serving stations for tidiness and sanitation
Front Desk Receptionist
Primecare Pediatrics
03.2007 - 11.2007
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus
Education
certified nursing and geriatric assistant - nursing
Caroline Center
Baltimore, MD12.2009
Skills
- Home Health
- Certified Nursing Assistant
- Medical office experience
- Vital Signs
- Word Processing
- Patient Care
- Home Care
- Microsoft Excel
- Medication administration
- Relationship building
- Client transportation
- ADL support
- Social skills development
Certification
- CNA
- CPR Certification
- State Tested Nursing Assistant
- Certified Medication Technician
Personal Information
- Title: CNA/GNA
- Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Direct Support Professional
Itineris Baltimore
08.2025 - Current
Direct Support Professional
The Arc Of Baltimore
12.2022 - 07.2025
Certified Nursing Assistant
AME Home Care
02.2019 - Current
Geriatric Nursing Assistant
ConnectRN
02.2018 - Current
Geriatric Nursing Assistant
FutureCare Courtland
08.2016 - 02.2018
Sales Associate
Macy's
11.2015 - 12.2015
Geriatric Nursing Assistant
Frankford Nursing and Rehabilitation
03.2010 - 03.2011
Hostess
Uno Chicago Grill
04.2007 - 12.2009
Front Desk Receptionist
Primecare Pediatrics
03.2007 - 11.2007
certified nursing and geriatric assistant - nursing
Caroline Center