Tandra Jones
Millington,TN
Summary
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Volunteers of America
06.2022 - 12.2023
- Processed daily care and support for individuals with disabilities, including managing activities of daily living and administering medications
- Maintained and updated detailed reports, ensuring accuracy and compliance with organizational standards
- Utilized data management skills to track and report resident information, and effectively communicated updates to team members
- Trained new Direct Support Professionals and Home Managers, demonstrating strong leadership and instructional abilities
- Promoted to Home Manager within one year, showcasing capability in handling increased responsibilities and personnel management
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Executive Administrative Assistant/ Mental Health Technician
Vision Of Hope
03.2020 - 03.2022
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Event Helper
City of Millington
07.2008 - 07.2011
- Assisted in organizing and executing community events, demonstrating organizational skills and the ability to handle various administrative tasks
- Helped organize and manage successful events with attendance of over 50-150 people.
Education
Bachelor of Professional Studies - Health Services
University of Memphis
Memphis, TN12.2024
Skills
- Personnel Action Processing
- Data Management & Integrity
- Policy Interpretation & Compliance
- Customer Service
- Leadership & Training
- Security Clearance
- Time management
- Strong organization
- First aid and safety
- Safety awareness
- Behavior redirection
- Client support
Certification
CPR Certified, American Heart Association, Memphis, TN, 01/02
Timeline
Direct Support Professional
Volunteers of America
06.2022 - 12.2023
Executive Administrative Assistant/ Mental Health Technician
Vision Of Hope
03.2020 - 03.2022
Event Helper
City of Millington
07.2008 - 07.2011
Bachelor of Professional Studies - Health Services
University of Memphis
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