Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Tandra Lockhart

Euclid,OH

Summary

Dynamic professional with extensive experience in customer service and human resources, notably at Amazon. Proven track record in conflict resolution and relationship building, enhancing customer loyalty and employee satisfaction. Skilled in data management and active listening, consistently delivering exceptional results in high-pressure environments. Committed to fostering positive interactions and driving organizational success.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Best Buy
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Human Resources Manager

Amazon
09.2018 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Processed employee claims involving performance issues and harassment.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.

Salon Owner/Operator

Exclusive Unisex Salon
04.2009 - 12.2018
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Education

High School Diploma -

John Hay
Cleveland, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Product knowledge
  • Customer satisfaction measurement
  • Key holder experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Complaint handling
  • Follow-up skills
  • Team development
  • De-escalation techniques
  • Conflict mediation
  • Retail store support

Accomplishments

Best I was mvp monthly and rewarded in monthly team meetings. In the salon I was number one in sale proudct . Human Resources I was always reward for customer service and running our swag store that made top in the regional

  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of [Number] staff members.

Affiliations

BEN , Children with disabilities and Glamazon

Certification

Mulple in human resources

Timeline

Human Resources Manager

Amazon
09.2018 - Current

Salon Owner/Operator

Exclusive Unisex Salon
04.2009 - 12.2018

Customer Service Representative

Best Buy

High School Diploma -

John Hay

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Tandra Lockhart