Tandra Thompson
Mesa,AZ
Summary
Dynamic nursing leader with a proven track record at Brookdale Assisted Living, enhancing operational efficiency and elevating resident satisfaction. Skilled in quality improvement and healthcare regulations compliance, I foster professional development and implement evidence-based practices, achieving significant reductions in medication errors while cultivating a compassionate care environment.
Experienced with nursing leadership, staff development, and patient care optimization. Utilizes strategic planning and quality improvement to enhance healthcare services. Strong understanding of team collaboration and resource management to drive impactful results.
Healthcare professional committed to nursing leadership with track record of improving patient outcomes and staff performance. Known for enhancing operational efficiencies and implementing best practices. Reliable team collaborator focused on achieving results and adapting to evolving healthcare needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Nursing
Brookdale Assisted Living
08.2023 - Current
- Led quality improvement initiatives that enhanced operational efficiency and elevated resident satisfaction scores.
- Monitored patient health metrics and adjusted care strategies based on data analysis and feedback from healthcare providers.
- Acted as a liaison between families, staff, and external agencies to ensure comprehensive communication regarding patient needs.
- Implemented evidence-based practices that improved clinical protocols and reduced medication errors across the facility.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Engaged with local educational institutions to support the recruitment and retention of highly skilled nurses, contributing to a robust pipeline of qualified professionals entering the workforce.
- Increased patient satisfaction scores by fostering a compassionate and supportive environment within the nursing department.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Bar Manager
The Checkerboard Bar
08.2016 - 08.2023
- Oversaw daily bar operations, ensuring quality service and compliance with health regulations.
- Trained and mentored new staff on beverage preparation and customer service techniques.
- Managed inventory levels, ordering supplies to maintain optimal stock for high-demand periods.
- Developed seasonal cocktail menus, enhancing customer experience and increasing repeat business.
- Coordinated special events and promotions, driving increased foot traffic and sales revenue.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bar Manager
San Tan Flat
08.2010 - 08.2016
- Developed and implemented training programs for bar staff to enhance service efficiency.
- Oversaw daily bar operations, ensuring high-quality service and customer satisfaction.
- Managed inventory control, optimizing stock levels and reducing waste through effective ordering practices.
- Collaborated with kitchen staff to design innovative drink menus aligned with culinary offerings.
- Led team meetings to promote communication, encourage feedback, and foster a positive work environment.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Associate of Science - Nursing
IOT
Salem, OR08-2023
Skills
- Nurse education and training
- Leadership and guidance
- Quality improvement
- Strong work ethic
- Clinical operations management
- Healthcare regulations compliance
- Professional development
- Process improvements
- Policies compliance enforcement
Certification
- Certified Master Mixologist from 2015
- Boy scout Master
- Arizona Finger Print card
- BLS
- CDL Class B
- IV Certified
- Behavioral and Mental Health certification
- AZPOST certification
- Dental Assistant Certification
- Pharmacy Technician
- CNA
- MA
- Phlebotomy
- Surgical tech
Timeline
Director of Nursing
Brookdale Assisted Living
08.2023 - Current
Bar Manager
The Checkerboard Bar
08.2016 - 08.2023
Bar Manager
San Tan Flat
08.2010 - 08.2016
Associate of Science - Nursing
IOT